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For Companies At a Glance
- Tasks: Lead the design and optimisation of AI-powered conversational experiences across digital platforms.
- Company: Join PMI, a pioneer in smoke-free products and innovative solutions.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Why this job: Shape user interactions and drive meaningful change for consumers seeking better alternatives.
- Qualifications: Experience in AI, strong understanding of consumer experience, and leadership skills.
- Other info: Dynamic role with a focus on collaboration across global teams.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Be a part of a revolutionary change!
At PMI, we’ve chosen to do something incredible. We’re transforming our business and building our future on smoke-free products with the power to build a smoke-free future.
With huge change, comes great opportunity. Wherever you join us, you’ll have the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
The SFP Group is undergoing a critical overhaul to become an agile, consumer-centric business that harnesses technological innovation to deliver better, science-backed alternatives to millions of adult smokers around the world. By focusing on our strategic priorities and the right organization, fully enabled to deliver what matters most for our consumers along their journey toward better alternatives, we will deliver a smoke-free future.
Here, you can make a difference. You can shape the consumer journey from discovery and acquisition through to conversion and loyalty. You’ll watch your efforts lead to meaningful change in the lives of smokers seeking better alternatives. You’ll develop your skills by collaborating across functions, markets and regions.
If you want to make a life-changing impact on consumers, there’s no better place.
Position
We are currently looking for a Manager Conversational AI in London, UK. The role is part of the Global Customer Service and Support team within the central function and reports to the Head of Customer Service Touchpoints. It is a strategic and hands-on managerial position responsible for leading the design, development, and optimization of AI-powered conversational experiences across digital touchpoints—including chatbots, voice assistants, and virtual agents. This role shapes how users interact with SFP brands through natural language interfaces, ensuring scalable, high-quality automated interactions. It requires a deep understanding of business objectives and consumer experience goals to define and implement the roadmap for Conversational AI capabilities in close collaboration with relevant partners. Aligned with key performance indicators—such as self-service usage, Channel NPS, CES, VOC, and cost—the role sets priorities for enhancing capabilities that support desired user journeys across multi-channel contact environments.
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Manager Conversational AI employer: Philip Morris International
Contact Detail:
Philip Morris International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Conversational AI
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how important it is to make those connections; you never know who might help you land that dream job!
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your knowledge about Conversational AI. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your passion for innovation! When you’re in an interview, share your ideas on how to enhance user experiences through AI. We love seeing candidates who think outside the box and are excited about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talent that aligns with our mission of creating a smoke-free future.
We think you need these skills to ace Manager Conversational AI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Manager Conversational AI role. Highlight any relevant projects or achievements that showcase your expertise in AI and consumer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about transforming consumer journeys and how your background makes you the perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Technical Skills: Since this role involves AI-powered conversational experiences, don’t forget to mention any technical skills you have, like experience with chatbots or voice assistants. We want to see how you can contribute to our innovative projects!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Philip Morris International
✨Know Your Conversational AI Stuff
Make sure you brush up on the latest trends and technologies in conversational AI. Be ready to discuss how you can leverage these innovations to enhance user experiences. Show them you’re not just familiar with the tech, but that you have ideas on how to implement it effectively.
✨Understand the Consumer Journey
Dive deep into the consumer journey related to smoke-free products. Be prepared to talk about how you can shape this journey using AI. Think about specific examples where you've improved customer interactions or streamlined processes in previous roles.
✨Align with Business Objectives
Familiarise yourself with PMI's strategic priorities and how they relate to the role. During the interview, connect your past experiences to their goals, especially around enhancing self-service usage and improving customer satisfaction metrics. This shows you’re not just a techie, but also a strategic thinker.
✨Collaborate and Communicate
Since this role involves working across functions and regions, highlight your teamwork skills. Share examples of how you’ve successfully collaborated with different teams to achieve a common goal. Good communication is key, so demonstrate your ability to convey complex ideas simply.
