Administration Officer / logistiek bediende in London

Philip Kingsley is the world-leading authority in hair and scalp health, with over 60 years of clinical heritage. We remain an independent, family-owned British brand, bridging the worlds of science, beauty, and wellbeing through our clinical services and innovative, results-driven product formulations rooted in trichological expertise.

We take a holistic approach to hair and scalp health and have always understood that healthy hair starts at the scalp. Our philosophy is centred on the longevity and preservation of hair because we know that when hair is at its healthiest, it transforms how it looks and how you feel, restoring confidence and self-esteem.

At our headquarters in London, we are customer-obsessed, ambitious, and committed to excellence. As we enter an exciting new phase of growth, we are seeking high-calibre talent to join our team and play a meaningful role in shaping the next chapter of the Philip Kingsley journey.

We are looking for an organised, proactive and detail-focused Operations & Supply Chain Assistant to join our team. This is a varied, hands-on role offering exposure across the full supply-chain process. You will support and gradually take ownership of a portfolio of suppliers, customer orders and operational processes from beginning to end.

You will work closely with our Head of Operations & Supply Chain, Supply Chain Planning & Operations Lead and Operations & Supply Chain Coordinator, as well as teams across Sales, Finance, Ecommerce and Customer Service. The role would suit someone who enjoys working with data, systems and people, and who is looking to build a broad career within supply chain and operations. You will receive structured training and gradually take ownership of increasingly complex suppliers, customers and operational processes.

• Process and manage customer orders accurately from receipt through to delivery.
• Support the resolution of delivery issues, shortages, returns and claims.
• Maintain accurate customer information and delivery instructions.
• Support stock replenishment across customers, channels and locations.
• Support stock takes, reconciliations and inventory investigations.
• Support product launches, peak trading periods and wider supply-chain projects.

You may already have some experience within supply chain, operations, order management, logistics, purchasing or customer operations. The confidence to ask questions and escalate risks when required. Experience using Microsoft Excel and business systems.

This is a full-time role, based predominantly in the office, 2 days per week, with the remaining 3 days to be worked at home or from the office.

Diversity and Inclusion: We’re committed to creating an inclusive workplace that promotes and values diversity. We support flexible working and recognize that everyone’s situation is unique and are committed to eliminating as many barriers as possible to working for us.