Receptionist/Administrator

You’ll use your proven previous experience as a Receptionist/Administrator to manage the reception area and provide a warm welcome to all patients.

The patients are at the heart of our client’s care and we are looking for someone who shares the same passion and dedication to providing the best levels of customer service.

This is a Monday to Friday role, working 9am to 5pm with half-an-hour for lunch, while a parking permit is provided for the nearby St Martin’s Gate car park., * Manage the reception area efficiently and process paperwork, while updating the patient database

• Organise the registration process with the patient, answer the phone and deal with enquiries and bookings

• Support the audiologists with administrative duties

• Liaise with manufacturers, place orders and send-off repairs while keeping the tracking system updated

• To carry out minor maintenance on hearing aid devices, which full training will be given

• Familiar with a customer-facing role and able to address quite complex questions for which you will receive training

• We are looking for a confident person who enjoys working with the public, that can also maintain a high level of administrative excellence

• You will be an experienced Receptionist/Administrator or Customer Service Representative, ideally with a background in the health care sector

• Strong IT skills (databases and MS Office – Outlook, Word and Excel)

• Able to keep accurate records to enable reporting in an efficient manner

• Experience managing conflicting priorities and tight deadlines

• Competitive basic salary up to £22,500/annum

• Company Pension

• 28 days’ annual leave (increasing with service)

• Free parking pass for city centre car park

• Learning and development opportunities