At a Glance
- Tasks: Welcome guests and manage reservations with a focus on exceptional service.
- Company: Family-owned hospitality company prioritising team and guest experience.
- Benefits: Discounts on spa treatments, food, and hotel stays; gym membership; and rewards for referrals.
- Other info: Opportunities for career development and recognition in a dynamic hospitality setting.
- Why this job: Join a supportive team where your contributions truly matter and enjoy a fun work environment.
- Qualifications: Excellent communication skills, attention to detail, and a warm phone manner.
The predicted salary is between 31500 - 38500 £ per year.
About: Philema Hospitality
We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do.
We focus on development, well-being and team engagement with bespoke programmes to support each of these values.
We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”
Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.
- Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get
Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing. co. uk/
• Access to Wagestream - https://wagestream. com/en/ - Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
• Annual Christmas Event
Key Attributes
- Warm & welcoming phone Manner
- Has a calm, can do attitude
- Attention to Detail
- IT Skills
- Is an excellent team player with the ability to work autonomously
- High Presentation Standards
- Excellent guest service skills
- Clear Communication
Role & Responsibilities
- To ensure all our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience, and this starts with Reservations – not just on arrival but through the whole booking process.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Guest Journey.
- To achieve sales in line with company objectives
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all sales
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To ensure a good working relationship with all other departments and communicate information throughout the hotel
- All other duties as required
Reservations Agent in Truro employer: Philema Hospitality Management
Philema Hospitality is an exceptional employer that prioritises the well-being and development of its team members, creating a warm and engaging work environment. With a strong focus on employee appreciation and career growth, we offer a range of benefits including discounts on spa treatments, food, and accommodation, as well as unique initiatives like our 'Recommend & Get Rewarded' scheme. Join us in a family-owned setting where your contributions are valued, and enjoy a fulfilling career in the heart of hospitality.
Contact Details:
Philema Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Truro
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Philema Hospitality Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Philema Hospitality Management
Don't be shy about reaching out to Philema Hospitality Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in Truro
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Philema Hospitality Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Philema Hospitality Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
