At a Glance
- Tasks: Lead AI and automation initiatives to transform our hospitality group's operations.
- Company: Dynamic multi-site hospitality group focused on digital transformation.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Join a culture of innovation with excellent career advancement opportunities.
- Why this job: Make a real impact by embedding AI into everyday operations and enhancing guest experiences.
- Qualifications: Experience in AI implementation and a strong commercial mindset.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a commercially minded and hands‑on AI & Automation Manager to lead the next phase of digital transformation across our multi‑site hospitality group. This is not a theoretical or back‑office IT role. It is a practical, high‑impact position focused on identifying opportunities, implementing solutions, and embedding AI into day‑to‑day operations across our hotels. From guest experience to finance, marketing to operations, you will be responsible for turning AI into measurable efficiency, improved service, and smarter decision‑making.
Key Attributes
- Experience implementing AI, automation, or digital transformation within a business environment
- Proven track record of improving efficiency through technology
- Experience working across multiple departments (operations, finance, marketing, etc.)
Skills
- Strong understanding of AI tools, automation platforms, and integrations
- Commercial mindset – able to focus on ROI and practical outcomes
- Ability to translate technical concepts into clear, actionable plans
- Excellent stakeholder management – able to influence at all levels
Preferred (not essential)
- Experience in hospitality, multi‑site operations, or service‑led businesses
- Familiarity with Microsoft ecosystem (Copilot, Power Platform, Teams, SharePoint)
- Experience with data visualisation tools (e.g. Power BI)
Role & Responsibilities
- AI Strategy & Opportunity Identification
- Identify and prioritise opportunities for AI and automation across all departments (front office, reservations, housekeeping, finance, marketing, HR)
- Work closely with senior leadership to align AI initiatives with commercial and operational goals
- Build and maintain an AI roadmap focused on ROI, efficiency, and guest experience
- Process Automation & Implementation
- Design, build and deploy automation workflows using tools such as Microsoft Copilot, Power Automate, and other AI platforms
- Remove manual processes and streamline repetitive tasks across the business
- Create scalable solutions that can be rolled out group‑wide
- AI Systems Management
- Oversee all AI tools and systems used across the group
- Ensure integrations between systems (PMS, CRM, finance platforms, marketing tools) are optimised
- Monitor performance, usage, and outcomes of AI solutions
- Data, Reporting & Insights
- Work with operational and finance teams to ensure AI tools are delivering meaningful insights
- Support the development of dashboards and reporting (e.g. Power BI)
- Turn data into actionable recommendations for senior leadership
- AI Governance & Security
- Establish and enforce best practice for AI usage across the organisation
- Ensure compliance with data protection, privacy, and security standards
- Develop clear internal policies for responsible AI use (including staff guidelines)
- Training & Adoption
- Lead training and change management to ensure teams fully adopt AI tools
- Build simple, practical training materials for operational teams
- Champion a culture of innovation and continuous improvement
Competitive salary.
AI & Automation Manager in Truro employer: Philema Hospitality Management
Join our dynamic hospitality group as an AI & Automation Manager, where you will play a pivotal role in driving digital transformation across multiple sites. We pride ourselves on fostering a collaborative work culture that encourages innovation and professional growth, offering competitive salaries and comprehensive training to ensure your success. With a focus on practical outcomes and a commitment to enhancing guest experiences through cutting-edge technology, this is an exciting opportunity to make a tangible impact in the hospitality industry.
Contact Details:
Philema Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AI & Automation Manager in Truro
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Philema Hospitality Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Philema Hospitality Management
Don't be shy about reaching out to Philema Hospitality Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace AI & Automation Manager in Truro
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Philema Hospitality Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Philema Hospitality Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
