At a Glance
- Tasks: Lead AI and automation initiatives to transform our hospitality operations and enhance guest experiences.
- Company: Join a family-owned hospitality group focused on team engagement and innovation.
- Benefits: Enjoy discounts, wellness programmes, and rewards for your contributions.
- Other info: Dynamic role with opportunities for growth and creativity in a supportive environment.
- Why this job: Make a real impact by embedding AI into daily operations and driving efficiency.
- Qualifications: Experience in AI implementation and a commercial mindset are key.
The predicted salary is between 25000 - 30000 £ per year.
About: Philema Hospitality We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”.
Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - 360 Wellbeing
- Access to Wagestream - Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
About the Role: We are looking for a commercially minded and hands-on AI & Automation Manager to lead the next phase of digital transformation across our multi-site hospitality group. This is not a theoretical or back-office IT role. It is a practical, high-impact position focused on identifying opportunities, implementing solutions, and embedding AI into day-to-day operations across our hotels. From guest experience to finance, marketing to operations, you will be responsible for turning AI into measurable efficiency, improved service, and smarter decision-making.
Key Attributes:
- Experience implementing AI, automation, or digital transformation within a business environment
- Proven track record of improving efficiency through technology
- Experience working across multiple departments (operations, finance, marketing, etc.)
Skills:
- Strong understanding of AI tools, automation platforms, and integrations
- Commercial mindset - able to focus on ROI and practical outcomes
- Ability to translate technical concepts into clear, actionable plans
- Excellent stakeholder management – able to influence at all levels
Preferred, not essential:
- Experience in hospitality, multi-site operations, or service-led businesses
- Familiarity with Microsoft ecosystem (Copilot, Power Platform, Teams, SharePoint)
- Experience with data visualisation tools (e.g. Power BI)
Role & Responsibilities:
- AI Strategy & Opportunity Identification: Identify and prioritise opportunities for AI and automation across all departments (front office, reservations, housekeeping, finance, marketing, HR). Work closely with senior leadership to align AI initiatives with commercial and operational goals. Build and maintain an AI roadmap focused on ROI, efficiency, and guest experience.
- Process Automation & Implementation: Design, build and deploy automation workflows using tools such as Microsoft Copilot, Power Automate, and other AI platforms. Remove manual processes and streamline repetitive tasks across the business. Create scalable solutions that can be rolled out group-wide.
- AI Systems Management: Oversee all AI tools and systems used across the group. Ensure integrations between systems (PMS, CRM, finance platforms, marketing tools) are optimised. Monitor performance, usage, and outcomes of AI solutions.
- Data, Reporting & Insights: Work with operational and finance teams to ensure AI tools are delivering meaningful insights. Support the development of dashboards and reporting (e.g. Power BI). Turn data into actionable recommendations for senior leadership.
- AI Governance & Security: Establish and enforce best practice for AI usage across the organisation. Ensure compliance with data protection, privacy, and security standards. Develop clear internal policies for responsible AI use (including staff guidelines).
- Training & Adoption: Lead training and change management to ensure teams fully adopt AI tools. Build simple, practical training materials for operational teams. Champion a culture of innovation and continuous improvement.
AI Automation Consultant in Truro employer: Philema Hospitality Management
Philema Hospitality is an exceptional employer that prioritises the well-being and development of its team members, creating a vibrant work culture where employees feel valued and engaged. With a strong focus on career growth, innovative training programmes, and generous employee benefits, including discounts on spa treatments and dining, Philema offers a unique opportunity for professionals to thrive in a dynamic hospitality environment while contributing to meaningful digital transformation initiatives.
Contact Details:
Philema Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land AI Automation Consultant in Truro
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We think you need these skills to ace AI Automation Consultant in Truro
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Philema Hospitality Management and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Philema Hospitality Management
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Philema Hospitality Management.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Philema Hospitality Management, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
