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- Tasks: Welcome guests and ensure a seamless booking experience with top-notch hospitality.
- Company: Family-owned hospitality company focused on team well-being and engagement.
- Benefits: Discounts on spa treatments, food, and hotel stays, plus gym membership and rewards for referrals.
- Other info: Opportunities for career development and a fun work environment.
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 ÂŁ per year.
About: Philema Hospitality We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: ÂŁ25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive ÂŁ100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Role & Responsibilities:
- To ensure all our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience, and this starts with Reservations – not just on arrival but through the whole booking process.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Guest Journey.
- To achieve sales in line with company objectives.
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all sales.
- To maintain high standards of hospitality, processing bookings, upselling, salesmanship, financial and reporting diligence.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy.
- To ensure a good working relationship with all other departments and communicate information throughout the hotel.
- All other duties as required.
Reservations Agent employer: Philema Hospitality Management
Contact Detail:
Philema Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company culture! Philema Hospitality is all about team engagement and well-being, so show us you’re a great fit by highlighting your people skills and passion for hospitality during interviews.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how your experiences align with the role of a Reservations Agent. We want to see your enthusiasm for creating unforgettable guest experiences!
✨Tip Number 3
Don’t forget to ask questions! Show us you’re genuinely interested in the role and the company by preparing thoughtful questions about our values, training programmes, and how we support our team members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on being part of the Philema family right from the start!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Reservations Agent role. Highlight your relevant experience and skills that align with our focus on hospitality and guest care. This shows us that you understand what we're all about!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your key points are highlighted so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows us that you’re genuinely interested in joining our family at Philema Hospitality.
How to prepare for a job interview at Philema Hospitality Management
✨Know the Company Inside Out
Before your interview, take some time to research Philema Hospitality. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a complaint effectively. This will demonstrate your commitment to hospitality.
✨Practice Common Interview Questions
Anticipate questions related to reservations, sales techniques, and handling difficult situations. Practising your responses can help you feel more confident during the interview. Consider role-playing with a friend to get comfortable with your answers.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the company culture, training programmes, or how they measure success in the Reservations department. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.