At a Glance
- Tasks: Support our Reservations and Sales teams with administrative tasks and ensure booking accuracy.
- Company: Join a family-owned hospitality company that values team engagement and well-being.
- Benefits: Enjoy discounts on spa treatments, food, and hotel stays, plus wellness programmes.
- Other info: Flexible working hours with opportunities for career development and rewards.
- Why this job: Be part of a dynamic team where your contributions are valued and recognised.
- Qualifications: Strong organisational skills and attention to detail; hospitality experience is a plus.
The predicted salary is between 18900 - 23100 £ per year.
- About
- Philema Hospitality
We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do.
We focus on development, well-being and team engagement with bespoke programmes to support each of these values.
We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”.
Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.
- Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing. co. uk/
- Access to Wagestream - https://wagestream. com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
- Salary
The salary for this role is pro rata, the working pattern will be 9.30am - 2.30pm, Monday to Friday.
Role Overview
We are looking for an organised and detail-oriented Sales Administration Assistant to support our busy Reservations and Sales teams.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong administrative skills, and takes pride in delivering exceptional customer service.
The role is predominantly Monday to Friday, however some evening and weekend work may be required to provide holiday and sickness cover within the Reservations team and support business needs.
- Role & Responsibilities
- Conduct daily booking audits and spot checks to ensure reservation accuracy and compliance with company standards.
- Complete pre-arrival and three-day arrival checks, ensuring guest bookings are accurate and all requirements have been actioned.
- Process and manage private group reservations.
- Carry out daily arrival checks within the reservations system, verifying booking details, rates, packages, and guest requirements.
- Prepare and process invoices for corporate accounts.
- Assist with and audit coach tour invoicing, ensuring all charges are correctly applied and billed.
- Maintain accurate customer records across company systems.
- Provide administrative support to the Reservations and Sales teams.
- Produce reports, documentation, and information as required.
- Handle customer correspondence in a timely, professional, and customer-focused manner.
- Provide cover for the Reservations team during periods of sickness or annual leave when required or busy periods.
- Any other duties as required.
Skills
- Have excellent organisational and administrative skills.
- Possess strong attention to detail and accuracy.
- Be confident using computer systems and Microsoft Office applications.
- Have excellent written and verbal communication skills.
- Be able to manage multiple tasks and prioritise effectively.
- Have a positive, flexible, and team-focused approach to work.
- Experience in hospitality, reservations, or customer service would be advantageous but is not essential.
- #J-18808-Ljbffr
Sales Administration Assistant in Newquay employer: Philema Hospitality Management
Philema Hospitality is an exceptional employer that prioritises the well-being and development of its team members, creating a supportive and engaging work environment. With a strong focus on employee appreciation and bespoke programmes, staff enjoy numerous benefits including discounts on spa treatments, food, and accommodation, as well as access to wellness resources. This family-owned company not only fosters career growth but also celebrates achievements through recognition schemes, making it a rewarding place to work in the vibrant hospitality sector.
Contact Details:
Philema Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administration Assistant in Newquay
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Philema Hospitality Management and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Sales Administration Assistant in Newquay
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Philema Hospitality Management that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Philema Hospitality Management.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Philema Hospitality Management get a sense of who you are beyond your experience!
How to prepare for a job interview at Philema Hospitality Management
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Philema Hospitality Management and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
