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- Tasks: Welcome guests and ensure a seamless booking experience with top-notch hospitality.
- Company: Family-owned hospitality company focused on team well-being and engagement.
- Benefits: Discounts on spa treatments, food, and stays; plus gym membership and rewards for referrals.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Join a supportive team where your contributions are valued and recognised.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About: Philema Hospitality We are a family‑owned forward‑thinking company who put our team and guests at the heart of everything that we do. We focus on development, well‑being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”. Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.
Employee Benefits
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: ÂŁ25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive ÂŁ100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
- Access to Wagestream - https://wagestream.com/en/
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Role & Responsibilities
- To ensure all our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience, and this starts with Reservations – not just on arrival but through the whole booking process.
- To follow all hotel policies as outlined in your training manual – Reservations, Sales, Guest Journey.
- To achieve sales in line with company objectives.
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all sales.
- To maintain high standards of hospitality, processing bookings, up selling, salesmanship, financial and reporting diligence.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy.
- To ensure a good working relationship with all other departments and communicate information throughout the hotel.
- All other duties as required.
Reservations Agent in Newquay employer: Philema Hospitality Management
Contact Detail:
Philema Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Newquay
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Reservations Agent role.
✨Tip Number 2
Prepare for the interview by researching Philema Hospitality. Understand their values and what makes them tick. When you show genuine interest in their mission, it’ll set you apart from the crowd!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Reservations Agent. The better you can demonstrate your ability to handle guest inquiries and complaints, the more confident you'll feel during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Reservations Agent in Newquay
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love to see a bit of who you are, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application specifically for the Reservations Agent role. Highlight your relevant experience and skills that align with our values at Philema Hospitality, showing us why you’re the perfect fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and focus on what makes you stand out as a candidate.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Philema Hospitality Management
✨Know the Company Inside Out
Before your interview, take some time to research Philema Hospitality. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reservations Agent, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a complaint effectively. This will demonstrate your commitment to creating unforgettable experiences for guests.
✨Practice Common Interview Questions
Anticipate questions related to sales techniques, handling difficult situations, and teamwork. Practising your responses can help you feel more confident during the interview. Consider role-playing with a friend to get comfortable with articulating your thoughts.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about their training programmes, team engagement initiatives, or how they support employee well-being. This shows that you’re not just interested in the job, but also in growing with the company.