At a Glance
- Tasks: Lead and inspire a dedicated team to deliver exceptional guest experiences.
- Company: Budock Vean Hotel, a stunning gem in Cornwall with a focus on hospitality.
- Benefits: Enjoy discounts, spa membership, and rewards for referring friends.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team in a beautiful location and grow your career in hospitality.
- Qualifications: Experience in team leadership and excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location. At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success. If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off-peak spa membership
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years – Dinner for 2; 5–15 Years – 1 additional holiday day per year.
- Annual Christmas Event
Key Attributes:
- Experience in team leadership, development and motivation.
- Excellent communicator, confident in liaising with departmental heads, team members and guests.
- Excellent team player with the ability to work autonomously.
- Self-motivator with a proactive and enthusiastic attitude.
- Highly guest service focused.
- Attention to detail in a range of different work situations.
- Possesses interpersonal relationship and organisational skills.
- Able to meet financial targets.
- Excellent presentation standards.
Role & Responsibilities:
- Coordination of all hotel operating departments with the General Manager.
- Maximise in-house spend by all guests through Restaurant, Bar and Spa.
- Deliver expected levels of performance and ensure consistency.
- Target higher levels of guest satisfaction and repeat business.
- Ensure all complaints are minimised and handled professionally in accordance with our policies.
- Maintain and enhance the reputation of the hotels.
- Build a strong, well-motivated, high-performing team in each department.
- Supervise, motivate, train and recruit these teams in line with company policies and manuals.
- Maximise sales performance, marketing and revenue management working closely with the Operations Director, Sales Department.
- Ensure effective control of budgets and staff costs.
- Ensure the physical property is well maintained with regular maintenance and improvement.
- Ensure compliance with fire, health and safety, environmental health, etc.
- Management reporting.
- Ensure high standards of financial and reporting diligence.
- Comply and abide by company policies and manuals.
Operations Manager in Newquay employer: Philema Hospitality Management
At Budock Vean Hotel, we are committed to creating a supportive and inspiring work environment where our team members can thrive. Located in the breathtaking Cornwall countryside, we offer exceptional employee benefits, including discounts on food and spa services, as well as opportunities for personal and professional growth. Join us to be part of a passionate team dedicated to delivering outstanding hospitality and making a meaningful impact on our guests' experiences.
Contact Details:
Philema Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Philema Hospitality Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Philema Hospitality Management
Don't be shy about reaching out to Philema Hospitality Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Philema Hospitality Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Philema Hospitality Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
