At a Glance
- Tasks: Drive revenue performance and develop sales strategies across our hotel portfolio.
- Company: Join a family-owned hospitality company focused on team engagement and well-being.
- Benefits: Enjoy discounts, wellness programmes, and rewards for referring friends.
- Other info: Be part of a supportive culture with excellent career development opportunities.
- Why this job: Lead a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Proven experience in senior sales roles within hospitality and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
About: Philema Hospitality We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play”.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2, 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
Role Overview: The Head of Sales is responsible for driving total revenue performance across the Philema portfolio, with a primary focus on room revenue and associated commercial streams including meetings, events, spa, and ancillary income. This is a senior leadership role with accountability for translating business strategy into measurable commercial outcomes. Working closely with the Head of Marketing and operational leadership teams, the role ensures alignment across sales, marketing, revenue management, and reservations to deliver sustained growth and market share. The position also holds responsibility for performance reporting at director level, providing clear insight, analysis, and forward-looking strategy across all properties.
Role & Responsibilities:
- Commercial Strategy & Revenue Growth: Develop and execute a cohesive sales strategy to drive room revenue and total hotel profitability across the portfolio. Identify and unlock new revenue opportunities across corporate, leisure, group, and events segments. Lead proactive sales planning aligned to market trends, demand patterns, and business objectives. Ensure optimal segmentation, pricing alignment, and distribution strategies in collaboration with Revenue Management.
- Leadership & Team Management: Lead, motivate, and develop the sales, revenue, and reservations teams to deliver high performance. Set clear objectives, KPIs, and accountability frameworks across all direct reports. Foster a collaborative, commercially driven culture across departments. Support succession planning and talent development within the sales function.
- Revenue & Performance Management: Work closely with the Revenue Manager to optimise occupancy, ADR, and RevPAR. Oversee demand forecasting, budgeting, and pace analysis. Ensure effective management of group business, transient sales, and distribution channels. Drive conversion and maximise yield across all enquiry channels.
- Sales Execution & Partnerships: Maintain and develop key client relationships across corporate, agency, and group segments. Oversee group and events strategy to maximise conversion and profitability. Support high-value negotiations and contract agreements. Represent Philema at industry events and within key commercial networks.
- Cross-Functional Collaboration: Partner with the Head of Marketing to align sales and marketing strategies, campaigns, and brand positioning. Work closely with operational teams to ensure delivery aligns with sales promises and guest expectations. Contribute to wider business strategy, including new developments and market expansion.
- Reporting & Governance: Produce and present regular performance reports to Director level, including: Revenue performance vs budget and forecast, Market trends and competitor benchmarking, Segment performance and strategic insights. Provide clear recommendations and action plans to address performance gaps. Ensure robust sales reporting systems.
Experience:
- Proven track record in a senior sales or commercial leadership role within hospitality.
- Strong experience in multi-property or group hotel environments preferred.
- Demonstrated success in driving revenue growth and market share.
- Experience managing revenue management, group sales, and reservations functions.
- Proven ability to operate at both strategic and operational levels.
Skills:
- Highly commercial mindset with strong analytical capability.
- Advanced understanding of hotel revenue management principles.
- Strong leadership and people management skills.
- Excellent communication and presentation skills, with experience reporting to board/director level.
- Ability to influence and collaborate across departments.
- Results-driven with a proactive and solution-orientated approach.
Group Head of Sales in Newquay employer: Philema Hospitality Management
Philema Hospitality is an exceptional employer that prioritises the well-being and development of its team members, fostering a vibrant work culture where employees feel valued and engaged. With a range of benefits including discounts on spa treatments, food, and accommodation, alongside unique initiatives like the 'Recommend & Get Rewarded' scheme, Philema offers meaningful opportunities for career growth and personal development in a supportive environment. Located in a picturesque setting, the company not only focuses on driving revenue but also on creating a fulfilling workplace where enjoyment and professional success go hand in hand.
Contact Details:
Philema Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Group Head of Sales in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Philema Hospitality Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Philema Hospitality Management
Don't be shy about reaching out to Philema Hospitality Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Head of Sales in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Philema Hospitality Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Philema Hospitality Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
