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- Tasks: Welcome guests and provide top-notch service in a stunning 5-star manor.
- Company: Join Philema Hospitality, home to a Michelin Star restaurant and award-winning spa.
- Benefits: Enjoy discounts on food, spa treatments, and hotel stays, plus gym membership perks.
- Why this job: Work in a beautiful setting while gaining experience in luxury hospitality.
- Qualifications: No prior experience needed; just bring your passion for great service!
- Other info: Starting pay is £12.25 per hour, increasing after probation with additional hotel vouchers.
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Philema Hospitality Management Enterprise
Location:
Plymouth, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2a900c36230c
Job Views:
4
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf, our Michelin Star restaurant, and sits on the edge of Dartmoor? Being surrounded by such history, beauty, and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’.
Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie, as well as Àclèaf – our four rosette, Michelin Star restaurant.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing – https://www.360-wellbeing.co.uk/
- Access to Wagestream – https://wagestream.com/en/
- Length of Service rewards
This role has a starting rate of £12.25 per hour. On successful completion of probation, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
- Ensure all guests receive a warm welcome and are treated with the utmost hospitality and care during their stay, aiming to provide an unforgettable experience.
- Minimize and handle complaints professionally according to policies.
- Work in line with company policies and manuals.
- Collaborate with the Food and Beverage Manager & Supervisor to maximize sales performance and achieve targets.
- Maintain effective control of stock and staff costs during the Restaurant Manager & Supervisor\’s absence.
- Follow all hotel policies outlined in training manuals.
- Serve food and drinks quickly and efficiently, meeting five-star standards.
- Stay updated on current promotions and new products; inform guests of offers.
- Assist in setting up functions and events according to procedures.
- Maintain accurate billing systems and ensure all payments are collected.
- Observe and comply with cleaning schedules, health and safety, food and hygiene regulations.
- Ensure high standards of financial and reporting diligence.
- Foster good relationships with other departments and communicate effectively across the hotel.
- Understand responsibilities related to Fire Procedures, Health and Safety, COSHH, Infection Control, and Emergency Aid.
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Waiter/Waitress employer: Philema Hospitality Management Enterprise
Contact Detail:
Philema Hospitality Management Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the history and unique features of Boringdon Hall. Understanding its heritage and the Michelin Star restaurant Àclèaf will help you connect with the interviewers and demonstrate your genuine interest in the establishment.
✨Tip Number 2
Brush up on your knowledge of fine dining etiquette and service standards. Since this role is in a 5-star environment, showcasing your understanding of high-end service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Philema Hospitality Management Enterprise. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss how you handle customer complaints and ensure guest satisfaction. Providing specific examples from your past experiences can demonstrate your problem-solving skills and commitment to excellent service.
We think you need these skills to ace Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles similar to a waiter/waitress. Emphasise any previous work in fine dining or high-pressure environments, as this will resonate with the standards expected at a Michelin Star restaurant.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the importance of guest experience. Mention why you are excited about working at Boringdon and how you can contribute to their reputation for excellence.
Highlight Relevant Skills: In your application, be sure to showcase skills such as customer service, teamwork, and attention to detail. These are crucial for a role in a high-end establishment like Àclèaf, where guest satisfaction is paramount.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential traits for a waiter/waitress.
How to prepare for a job interview at Philema Hospitality Management Enterprise
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for working in a high-end environment like a Michelin Star restaurant. Share any previous experiences that highlight your love for providing excellent service and creating memorable guest experiences.
✨Know the Menu and Promotions
Familiarise yourself with the restaurant's menu, including any special dishes or promotions. Being able to discuss these confidently during the interview will demonstrate your commitment and readiness to engage with guests about their dining options.
✨Demonstrate Teamwork Skills
Since collaboration is key in this role, be prepared to share examples of how you've successfully worked as part of a team in the past. Highlight your ability to communicate effectively and support your colleagues to achieve common goals.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult customers or managing complaints. Think through your responses in advance, focusing on maintaining professionalism and ensuring guest satisfaction.