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For Companies At a Glance
- Tasks: Deliver exceptional spa treatments and create unforgettable experiences for guests.
- Company: Budock Vean Hotel, a stunning gem in Cornwall with a focus on hospitality.
- Benefits: Discounts on spa treatments, food, and accommodation, plus wellness access.
- Why this job: Join a passionate team in a beautiful location and grow your career in hospitality.
- Qualifications: Experience in spa treatments and a passion for customer service.
- Other info: Flexible hours with weekend bonuses and opportunities for ongoing training.
The predicted salary is between 13000 - 16000 £ per year.
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location. At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65‑acre grounds, enjoying award‑winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success. If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off‑peak spa membership
- 20% discount on Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards
The advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £1 per hour will be applied to hours worked on weekends (Saturday & Sunday), plus a £10 "Love to shop" voucher for each weekend day worked. Spa opening hours run from 9.30am - 6pm each day, working hours will be 9am - 6pm.
Role & Responsibilities:
- To provide a level of service which exceeds all guest expectations, by completing all treatments in a consistently thorough manner, within the allotted time, and by treating all clients with individual attention.
- To ensure all treatments are carried out to the highest standards.
- Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
- To work towards retail sales and retail % targets set.
- To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check‑list and health and safety standards – maintaining the five‑star level of cleanliness.
- Responsible for maintaining an effective stock control system in your treatment room.
- Monitor the cost of product and correct usage of the products in treatments.
- Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
- To participate in on‑going training programs / Review Audits.
- To ensure all complaints are minimised and handled professionally as per hotel policy.
- All other duties as required.
Spa Therapist (part-time and full-time) employer: Philema Hospitality Management Enterprise
Contact Detail:
Philema Hospitality Management Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist (part-time and full-time)
✨Tip Number 1
Get to know the Budock Vean Hotel vibe! Before your interview, spend some time exploring their website and social media. This will help you understand their values and culture, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your passion for hospitality and how you can deliver that exceptional service they’re after.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly email thanking them for the opportunity. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Budock Vean team. Let’s get you that dream job!
We think you need these skills to ace Spa Therapist (part-time and full-time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa industry shine through! We want to see how much you care about delivering exceptional service and creating unforgettable experiences for our guests.
Tailor Your CV: Make sure your CV is tailored to the Spa Therapist role. Highlight relevant experience and skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Professional Yet Personal: While we love a professional tone, don’t be afraid to inject a bit of your personality into your application. We’re all about creativity and collaboration here at Budock Vean, so let us get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Philema Hospitality Management Enterprise
✨Know Your Treatments
Familiarise yourself with the spa treatments offered at Budock Vean Hotel. Be ready to discuss your experience with various techniques and products, as well as how you can tailor treatments to meet individual client needs.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for clients in previous roles. Highlight your ability to create a welcoming atmosphere and ensure guests leave feeling pampered and satisfied.
✨Understand the Brand
Research Budock Vean Hotel’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding exceptional service and teamwork in a luxury setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the spa's operations, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.