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- Tasks: Manage hotel operations and ensure exceptional guest experiences in a stunning 5-star manor.
- Company: Join a prestigious hotel known for its Michelin Star restaurant and award-winning spa.
- Benefits: Enjoy discounts on food, spa treatments, and exclusive perks like gym membership and holiday rewards.
- Why this job: Be part of a dynamic team in a beautiful setting while developing your management skills.
- Qualifications: Experience in hotel management and a passion for delivering outstanding service.
- Other info: Flexible work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’. Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in 'Love to Shop' vouchers if you recommend a friend to work for us, receive £100 in 'Love to Shop' vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years - Dinner for 2; 5 - 15 Years - 1 additional holiday day per year.
- Cycle to work Scheme
- Annual Christmas Event
Key Attributes:
- Hotel Management experience
- Able to meet financial targets
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
Role & Responsibilities:
- Moderate responsibility for the management of hotel operations to assist Operations Manager and General Manager
- Assist with the coordination of all hotel operating departments with the Operations and General Manager plus communication and cooperation with all departments on a daily basis
- Deliver expected levels of performance and the consistency with which they are delivered
- Target higher levels of guest satisfaction and repeat business
- Maximise in house spend by all guests through all sales avenues
- Ensure all complaints are minimised and handled professionally as in accordance with our policies
- Maintain and enhance the reputation of the hotel and spa
- Assist in building a strong, well-motivated, high performing team in each department
- Supervise, motivate, train and recruit these teams in line with company policies and manuals
- Maximise sales performance, marketing and revenue management working closely with management
- Assist in effective control of budgets and staff costs
- Assist in ensuring the physical property is well maintained with regular maintenance and improvement
- Ensure compliance on fire, health and safety, environmental health etc.
- Ensure high standards of financial and reporting diligence
- Step in to cover Operations Manager and General Manager due to absence from business
- All other duties as required
Please note that overtime is paid for agreed hours worked in excess of those contracted, plus a 5 hours per week buffer.
Duty Manager in Plymouth employer: Philema Hospitality Management Enterprise
Contact Detail:
Philema Hospitality Management Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at places like Boringdon. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show your passion for the job during interviews. Talk about your love for hospitality and how you can contribute to the magic of a 5-star experience. Let them see your enthusiasm!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios in hotel management. This shows you’re ready to tackle challenges head-on and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Duty Manager in Plymouth
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about working in a stunning 5-star manor house and how you can contribute to our Michelin Star restaurant.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager position. Highlight your hotel management experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Professional Yet Personal: While we appreciate professionalism, don’t be afraid to inject a bit of your personality into your application. Share your unique experiences and how they’ve shaped you as a team player and leader. We’re all about building a strong, motivated team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Boringdon!
How to prepare for a job interview at Philema Hospitality Management Enterprise
✨Know the Venue Inside Out
Before your interview, take some time to research Boringdon Hall and its unique offerings, like the Michelin Star restaurant Àclèaf and the Gaia Spa. Familiarising yourself with the history and services will not only impress the interviewers but also help you connect your experience to their values.
✨Showcase Your Management Skills
As a Duty Manager, you'll need to demonstrate your hotel management experience. Prepare specific examples of how you've successfully managed teams, met financial targets, and handled guest complaints in high-pressure situations. This will show that you're ready to step into the role and make an immediate impact.
✨Emphasise Team Development
Highlight your willingness to develop team members and yourself. Discuss any training or mentoring experiences you've had, as well as your approach to building a motivated team. This aligns perfectly with their focus on creating a high-performing environment.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their approach to guest satisfaction or how they maintain high standards across departments. This shows your genuine interest in the role and helps you assess if it's the right fit for you.