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For Companies At a Glance
- Tasks: Deliver exceptional service in a stunning 5-star manor house restaurant.
- Company: Join the enchanting Boringdon Hall, home to a Michelin Star restaurant.
- Benefits: Enjoy competitive pay, discounts on food and spa, and wellness perks.
- Why this job: Be part of a team creating unforgettable dining experiences in a historic setting.
- Qualifications: Passion for hospitality and a commitment to excellent customer service.
- Other info: Great opportunities for career growth in a vibrant, supportive environment.
The predicted salary is between 12 - 13 £ per hour.
Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf, our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such history, beauty and nature are some of the reasons why Boringdon is fondly known as ‘the Enchanted Place on the Hill’. Home to the award-winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - our four rosette, Michelin Star Restaurant.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off-peak gym & spa membership at Fistral Spa / Gaia Spa
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards
This role has a starting rate of £12.25 per hour. On successful completion of the probation period, you will receive an increase to £12.75 per hour and £50 in hotel vouchers.
Role & Responsibilities:
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience.
- To ensure all complaints are minimised and handled professionally in accordance with our policies.
- To work in line with company policies and manuals.
- Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets.
- Ensure effective control of stock and staff costs in the Restaurant Managers & Supervisor absence.
- To follow all hotel policies as outlined in your training manual.
- Serve food and drinks quickly and efficiently, meeting our five-star standards.
- Keep up to date with current promotions and new products.
- Make guests aware of offers on our great food and drink range.
- To assist in any function or events set ups in accordance with procedures.
- To maintain exemplary billing systems and obtain all payments from customers in accordance with company policy, and the accurate accounting and processing of all reception sales.
- To observe and comply with cleaning rotas, health and safety, food and hygiene regulations.
- Ensure high standards of financial and reporting diligence in accordance with company policy.
- To ensure good working relationships with all other departments and communicate information throughout the hotel.
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
- All other duties as required.
Acleaf Senior Waiter/Waitress in Plymouth employer: Philema Hospitality Management Enterprise
Contact Detail:
Philema Hospitality Management Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Acleaf Senior Waiter/Waitress in Plymouth
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around the manor house and soak in the atmosphere. Familiarising yourself with the surroundings will help you feel more confident and show your genuine interest in working at Àclèaf.
✨Tip Number 2
Practice your hospitality skills! Think about how you would create an unforgettable experience for guests. Role-play scenarios with friends or family to get comfortable with handling different situations, especially complaints, as this is key in a high-end environment.
✨Tip Number 3
Network like a pro! Connect with current employees on social media or platforms like LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Boringdon. It’s all about making those connections!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen and ready to join our team. Plus, you’ll find all the latest roles and updates there, so keep an eye out!
We think you need these skills to ace Acleaf Senior Waiter/Waitress in Plymouth
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional service and creating memorable guest experiences.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Mention specific skills and experiences that align with the responsibilities outlined in the job description, like handling complaints or working with a team.
Be Professional Yet Approachable: While we want to see your personality, remember to maintain a professional tone. Use clear language and avoid slang, but don’t be afraid to let your friendly nature come through—after all, you’ll be welcoming guests!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and allows you to showcase your enthusiasm for joining our team at Àclèaf.
How to prepare for a job interview at Philema Hospitality Management Enterprise
✨Know the Venue
Before your interview, take some time to research Àclèaf and the history of the manor house. Understanding the unique atmosphere and values of the restaurant will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Hospitality Skills
As a Senior Waiter/Waitress, your ability to provide exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your commitment to creating unforgettable dining experiences.
✨Familiarise Yourself with the Menu
Get to know the current menu and any special promotions at Àclèaf. Being able to discuss dishes confidently during the interview will impress the hiring team and show that you're proactive and passionate about the food and beverage industry.
✨Prepare for Scenario Questions
Expect questions about how you would handle difficult situations, such as guest complaints or busy service periods. Think through your responses ahead of time, focusing on your problem-solving skills and ability to maintain high standards under pressure.
