At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and team performance.
- Company: Four-star family hotel with stunning views of Fistral Beach.
- Benefits: Discounts on spa treatments, food, and accommodation; gym membership; and rewards for referrals.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a difference in guests' experiences at a beautiful location.
- Qualifications: Experience in team leadership, excellent communication, and a passion for guest service.
The predicted salary is between 31500 - 38500 £ per year.
We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits
•
Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
•
Tokens & recognition scheme
•
20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
•
50% discount on bed & breakfast stays throughout the hotels
•
30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
•
Friends & Family rates across the group
•
Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing -
- Access to Wagestream -
Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
• - Annual Christmas Event
- Key Attributes
- Has a calm, can-do attitude
- Experience in team leadership & development
- Is an excellent communicator, who will be confident in liaising with departmental heads, team members and guests
- Is an excellent team player with the ability to work autonomously
- Self-motivator with a proactive and enthusiastic attitude
- Highly guest service focused
- Attention to detail
- Possesses interpersonal relationship and organisational skills
- High presentation standards
Role & Responsibilities
Moderate responsibility for the management of
hotel operations to assist Operations Manager and General Manager
- Assist with the coordination of all hotel
operating departments with the Operations and General Manager plus
communication and cooperation with all departments on a daily basis - Deliver expected levels of performance and the
consistency with which they are delivered. - Target higher levels of guest satisfaction
and repeat business. - Maximise in house spend by all guests through all
sales avenues. - To ensure all complaints are minimised and
handled professionally as in accordance with our policies. - To maintain and enhance the reputation of the
hotel and spa. - To assist in building a strong,
well-motivated, high performing team in each department. - To supervise, motivate, train and recruit
these teams in line with company policies and manuals. - Maximise sales performance, marketing and
revenue management working closely with management. - Assist in effective control of budgets and
staff costs. - Assist in ensuring the physical property is
well maintained with regular maintenance and improvement. - Ensure compliance on fire, health and safety,
environmental health etc - Management Reporting
- Ensure high standards of financial and
reporting diligence. - Step in to cover Operations Manager and General
Manager due to absence from business. - All other duties as required.
Duty Manager in Newquay employer: Philema Hospitality Management Enterprise
Boringdon Hall Hotel offers a unique opportunity to work in a stunning 16th-century manor house, surrounded by the breathtaking Dartmoor landscape. With a strong focus on employee wellbeing and growth, we provide generous benefits including discounts on spa treatments and dining, as well as a supportive work culture that values teamwork and recognition. Join us to be part of a prestigious establishment that not only prioritises exceptional guest experiences but also invests in your personal and professional development.
Contact Details:
Philema Hospitality Management Enterprise Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Newquay
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Philema Hospitality Management Enterprise. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Philema Hospitality Management Enterprise
Don't be shy about reaching out to Philema Hospitality Management Enterprise directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Newquay
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Philema Hospitality Management Enterprise and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Philema Hospitality Management Enterprise
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
