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- Tasks: Deliver five-star service in a fast-paced café environment while juggling orders and maintaining food safety.
- Company: Join the vibrant M&S Café team at Castlepoint, where customer satisfaction is our priority.
- Benefits: Flexible working hours, mentorship opportunities, and a supportive team culture.
- Other info: Perfect for those seeking a rewarding role with growth potential in a bustling café setting.
- Why this job: Be part of a dynamic team that thrives on delivering quality service and making customers smile.
- Qualifications: Ability to work under pressure, digital confidence, and a passion for teamwork.
The predicted salary is between 10 - 12 £ per hour.
About the role
This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.
All the details
- Work Pattern: Sunday 12:00-16:00, Monday 11:00-15:00, Saturday 12:00-16:00
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Mentorship
It’s important to us that our new colleagues feel supported in their roles and can learn from each other. That’s why we offer mentorship through our buddy system.
Flexible working
We’re a 24/7 business and our working patterns adapt to our customers’ needs.
Customer Assistant - Cafe - Castlepoint in Bournemouth employer: Phenom People
Contact Detail:
Phenom People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Castlepoint in Bournemouth
✨Tip Number 1
Get to know the café vibe! Before your interview, pop into the M&S Café and soak up the atmosphere. Chat with staff if you can; it’ll give you insights into the team dynamics and customer interactions that you can mention during your interview.
✨Tip Number 2
Show off your digital skills! Since being digitally confident is key for this role, brush up on any relevant tech or tools used in cafés. Mentioning your familiarity with these during your chat will definitely impress the hiring team.
✨Tip Number 3
Prepare for a fast-paced environment! Think of examples from your past experiences where you’ve thrived under pressure. Share these stories during your interview to demonstrate that you can keep calm and deliver five-star service, even when things get hectic.
✨Tip Number 4
Don’t forget to highlight your teamwork skills! This role is all about collaboration, so come ready with examples of how you’ve supported colleagues in previous jobs. It shows you’re a team player who can contribute to that high-performance culture they’re after.
We think you need these skills to ace Customer Assistant - Cafe - Castlepoint in Bournemouth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone's day better. We want to see that five-star service attitude shine through!
Highlight Your Team Spirit: Teamwork is key in our café, so make sure to mention any times you've worked well with others. Whether it's in a previous job or a group project, we want to hear how you contribute to a positive team environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Phenom People
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in the café. Familiarise yourself with the importance of delivering five-star service and how to handle high-pressure situations. This will help you demonstrate your suitability for the role.
✨Showcase Your Team Spirit
Teamwork is crucial in this role, so be ready to share examples of how you've successfully worked in a team before. Highlight any experiences where you supported colleagues or contributed to a positive work environment, especially during busy times.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about your previous experiences using technology in fast-paced environments. Be prepared to discuss how you’ve used digital tools to enhance customer service or streamline processes.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing long queues or dealing with difficult customers. Practise your responses to these scenarios, focusing on how you would maintain quality service under pressure.