Calibration Service Engineer in Chesterfield

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Phenna Infrastructure UK Limited

Calibration Service Engineer

Calibration Service Engineer in Chesterfield

Chesterfield Full-Time On-site

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Responsible for:

The safe, accurate and efficient calibration of torque and force equipment in the laboratory and at customer locations.

Purpose of the Role:

To deliver specialist on-site calibration, servicing and technical support to customers across a range of industries, including but not limited to the food, medical and manufacturing sectors.

The Site Service Engineer will help establish and grow this service line, combining practical technical delivery with customer relationship management and business development. The role will also promote the wider CTS calibration offering.

Key Responsibilities

Technical service delivery

• Carry out on-site calibration, inspection, servicing and maintenance within authorised competence and the agreed service offering.

• Assess equipment condition and performance, identify faults and recommend appropriate corrective work.

• Follow approved technical procedures, customer requirements and applicable standards.

• Record measurements, observations and service findings accurately, ensuring results are traceable and suitable for technical review.

• Prepare calibration and service documentation, clearly recording any limitations, defects or outstanding work.

• Explain findings to customers and provide practical guidance on equipment care, maintenance and calibration requirements.

• Refer work outside personal competence or CTS capability to the appropriate technical manager.

Customer relationships and service

• Act as a professional representative of CTS at customer sites.

• Understand customer equipment, operational needs and service expectations.

• Coordinate visits with customers to minimise disruption to their operations.

• Maintain communication before, during and after visits, including updates on progress and any changes to the agreed work.

• Capture customer feedback and support the resolution of service issues.

• Encourage repeat business through reliable delivery and responsive technical support.

Business development

• Identify and develop opportunities for specialist site services and the wider CTS calibration offering.

• Build relationships with new and existing customers, including relevant businesses within the Phenna Group.

• Support customer discussions, site surveys, quotations and proposals, ensuring the scope of work is clear and achievable.

• Work with management to develop service packages, pricing and regional coverage.

• Support sales and marketing activity by providing technical information and insight into customer needs.

• Maintain accurate records of enquiries, opportunities, quotations and follow-up actions.

• Work towards agreed revenue, profitability and growth objectives.

Planning and commercial performance

• Plan visits and journeys efficiently and safely, allowing realistic travel times, rest breaks and flexibility for traffic, weather and site conditions.

• Drive safely and responsibly, observe speed limits and road rules, and follow CTS driving requirements. Never allow schedules or customer demands to compromise safe driving.

• Complete vehicle checks, ensure tools and equipment are securely loaded, and report vehicle defects promptly. Adjust plans or stop driving when fatigue or conditions make it unsafe to continue.

• Ensure equipment, reference standards, tools and consumables are suitable and available before attending site.

• Record work completed, time, travel and expenses accurately to support costing and invoicing.

• Recognise additional work or changes to scope and obtain approval before proceeding.

• Contribute to the development of the service line and report progress against agreed objectives.

Quality health and safety

Safety. Quality, and Service - The Foundations of CTS - No Compromise.

• Comply with CTS quality procedures, health and safety requirements and customer site rules.

• Follow risk assessments, method statements and permit arrangements applicable to the work.

• Maintain the condition, calibration status and traceability of tools and reference equipment.

• Report all accidents, incidents, near misses, unsafe conditions, vehicle incidents and equipment defects promptly through CTS reporting procedures and applicable customer site arrangements.

• Provide clear, accurate records of events and support investigations, corrective actions and the sharing of lessons learned to help prevent recurrence.

• Promote good safety and quality practices through personal example, constructive challenge and sharing improvements with colleagues and customers.

• Review risks as conditions change, stop work where safety or the validity of results is compromised, and escalate concerns before proceeding.

• Identify and report non-conforming work promptly, protecting affected results and equipment until reviewed by the appropriate technical manager.

• Support technical reviews, audits and corrective actions.

• Clearly distinguish between accredited and non-accredited activities when discussing services and preparing documentation.

Personal Attributes

Essential qualifications experience and skills

• Relevant engineering or technical qualification, or equivalent demonstrable industry experience.

• Practical experience in calibration, servicing, maintenance or field engineering.

• Ability to interpret technical procedures, equipment specifications and customer requirements.

• Strong problem-solving skills and the ability to recognise the limits of personal competence.

• Accurate record-keeping and clear written and verbal communication.

• Confidence working directly with customers and identifying suitable service opportunities.

• Ability to work independently, organise a varied workload and meet agreed deadlines.

• Good IT skills for recording work, preparing reports and managing customer information.

• Full UK driving licence and willingness to travel, including occasional overnight stays.

Desirable qualifications experience and skills

• Experience supporting customers across relevant industry sectors, including but not limited to food, medical and manufacturing.

• Knowledge of ISO/IEC 17025, measurement traceability and measurement uncertainty.

• Experience using calibration management or service management systems.

• Experience preparing quotations, developing customer accounts or selling technical services.

• Experience helping introduce or grow a new service offering.

Key measures of success

• Safe, accurate and timely completion of customer work.

• Complete and reliable technical records and reports.

• Customer satisfaction, retention and repeat business.

• Growth in new customers and service opportunities.

• Achievement of agreed revenue and profitability objectives.

• Efficient visit planning and effective use of equipment and resources.

General responsibilities

Maintain professional conduct, protect customer and company information, undertake relevant training and perform other reasonable duties consistent with the role and individual competence.