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For Companies At a Glance
- Tasks: Support learners on their certification journey and deliver top-notch customer service.
- Company: Join NAPIT Training, a leader in the electrical and building services industry.
- Benefits: Enjoy 25 days holiday, pension scheme, sick pay, and staff discounts.
- Why this job: Make a real difference in learners' lives while growing your career.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Be part of a vibrant team culture with social events and perks.
The predicted salary is between 19392 - 25872 £ per year.
Location:NAPIT Training, The Enterprise Centre, Cranborne Road, Potters Bar, Herts, EN6 3DQ Salary:£24,240 per annum Hours:Full-time, 37 hours per week (Monday–Friday, 8am–4pm) Work Model:Office-based Contract Type:Permanent
About the Role
NAPIT Training, a leading provider within the electrical and building services industry, is looking for a Training Student Services Adviser to join our growing team. This is a key role within our Training team and will focus on supporting the certification journey of our learners, delivering an exceptional level of customer service, and ensuring the smooth running of administration processes.
Key Responsibilities
- Handle learner enquiries and provide excellent customer service
- Liaise with awarding bodies to ensure timely certification
- Maintain accurate learner records and assist with training reports
- Monitor and review training-related reports
- Provide administrative support to the wider training team
What We\’re Looking For
- A professional, articulate, and confident individual with strong communication skills (Must)
- Previous experience in a customer service role (Must)
- Ability to prioritise workload and meet tight deadlines (Must)
- Proficiency in Microsoft Office and CRM systems
- A positive, solutions-focused mindset with a willingness to learn
- Full UK driving licence (Preferred)
Why Join Us
- 25 days holiday + statutory bank holidays (rising with length of service)
- Contributory pension scheme
- Company sick pay
- Free onsite parking
- Staff discounts and perks
- Social events and team culture
To apply
Please submit your CV.
Phenna Group is an Equal Opportunities Employer
How To Apply
Click the \’Apply Now\’ button below and submit your CV.
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Training Student Services Advisor employer: Phenna Group
Contact Detail:
Phenna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Student Services Advisor
✨Tip Number 1
Get to know the company! Research NAPIT Training and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong communication, try role-playing common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Showcase your customer service experience! Think of specific examples from your past roles where you provided excellent service. Be ready to share these stories during your interview to demonstrate your fit for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the NAPIT Training team. Don’t miss out!
We think you need these skills to ace Training Student Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Training Student Services Advisor. Highlight your customer service experience and any relevant skills that match what we're looking for.
Show Off Your Communication Skills: Since strong communication is a must, use clear and concise language in your application. We want to see how you articulate your thoughts and experiences!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. A positive, solutions-focused mindset is key, so show us your enthusiasm for the role!
Apply Through Our Website: To make things easier for us and you, apply directly through our website. It streamlines the process and ensures your application gets to the right place quickly!
How to prepare for a job interview at Phenna Group
✨Know Your Stuff
Make sure you understand the role of a Training Student Services Advisor inside out. Familiarise yourself with NAPIT Training's services and how they support learners. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations that highlight your communication skills and problem-solving abilities.
✨Get Organised
With responsibilities like maintaining accurate learner records and handling enquiries, organisation is key. Bring a notepad to jot down important points during the interview and demonstrate your ability to prioritise tasks effectively.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the training processes, team culture, or how success is measured in the role. It shows you're engaged and serious about contributing to the team.
