At a Glance
- Tasks: Engage with members, handle renewals, and identify upselling opportunities.
- Company: Join a growing organisation with over 20,000 members.
- Benefits: Enjoy uncapped commission, 33 days holiday, and healthcare.
- Other info: Stable Monday–Friday hours and exciting company events.
- Why this job: Be at the forefront of sales and build lasting relationships.
- Qualifications: Confident communicator with experience in sales and CRM systems.
The predicted salary is between 30000 - 40000 € per year.
The Opportunity
We’re looking for a confident, driven and customer-focused Membership Renewals & Sales Executive to join the Sales & Renewals Team within our Commercial Department at NAPIT. This is a key role within a well-established and growing organisation, responsible for maintaining and expanding our membership base of over 20,000 members. You’ll be speaking to existing members — handling inbound renewal enquiries and proactively contacting members to renew their membership while identifying opportunities to upsell and cross-sell additional products and services. If you enjoy being on the front line of a successful business, building relationships, and having control over your earning potential through uncapped commission — this role could be for you.
What You’ll Be Doing:
- Answering inbound membership renewal calls
- Proactively contacting existing members to renew memberships
- Identifying and maximising upselling and cross‑selling opportunities
- Processing telephone sales transactions in line with GDPR and FSA policies
- Working towards personal and team sales targets & KPIs
- Logging activity and performance on internal systems and CRM
- Responding to customer emails professionally and promptly
- Processing renewals and completing associated administration
- Adapting to new products, initiatives and campaigns as required
What We’re Looking For:
- Confident, professional and articulate communicator
- Target‑driven with experience working towards KPIs
- Proficient in CRM systems, Microsoft Office (Word, Excel, PowerPoint) and Outlook
- Self‑motivated with excellent time management
- Strong organisational skills and attention to detail
- Commercially aware with the ability to identify opportunities
- Ability to prioritise workload and meet deadlines
- Comfortable working under pressure
- Strong relationship‑building skills
- Ability to analyse and interpret information
- Electrical industry knowledge or experience
What You’ll Get:
- Uncapped commission
- 33 days holiday (inclusive of bank holidays)
- Westfield healthcare
- Paid annual summer & winter company events
- Stable Monday–Friday working pattern (9:00am–5:00pm)
Phenna Group is an Equal Opportunities Employer.
How To Apply:
Click the 'Apply Now' button below and submit your CV.
Renewable Sales Executive employer: Phenna Group
At NAPIT, we pride ourselves on being an excellent employer, offering a dynamic work environment where your contributions directly impact our growing membership base. With uncapped commission potential, generous holiday allowances, and a strong focus on employee development, we foster a culture of collaboration and success. Join us in our commitment to excellence and enjoy the benefits of working within a supportive team that values your growth and achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Renewable Sales Executive
✨Tip Number 1
Get to know the company inside out! Research NAPIT's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll be handling inbound calls and reaching out to members, so make sure you can confidently explain how their membership can benefit them. Role-play with a friend or in front of a mirror to nail it.
✨Tip Number 3
Be proactive! Don’t just wait for calls to come in. Reach out to existing members and ask about their experience. This shows initiative and can lead to upselling opportunities, which is key for hitting those targets.
✨Tip Number 4
Keep track of your achievements! Use a simple spreadsheet to log your calls, renewals, and any upsells. This not only helps you stay organised but also gives you solid examples to discuss during interviews.
We think you need these skills to ace Renewable Sales Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the role of a Membership Renewals & Sales Executive. Highlight your customer service experience and any sales achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your passion for building relationships and how you can contribute to our membership growth.
Showcase Your Communication Skills:As a key communicator, we want to see your ability to articulate ideas clearly. Whether it's in your CV or cover letter, make sure your writing is professional yet personable, reflecting the confident communicator we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Phenna Group
✨Know Your Product Inside Out
Before the interview, make sure you understand the products and services offered by the company. This will help you confidently discuss upselling and cross-selling opportunities during your conversation.
✨Showcase Your Communication Skills
As a Membership Renewals & Sales Executive, strong communication is key. Practice articulating your thoughts clearly and professionally. Consider role-playing with a friend to simulate common interview questions.
✨Demonstrate Your Target-Driven Mindset
Be prepared to share examples of how you've met or exceeded sales targets in the past. Highlight specific KPIs you've worked towards and how you achieved them to show that you're results-oriented.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
