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- Tasks: Support students with enquiries and ensure timely certification.
- Company: Leading training provider in Potters Bar with a vibrant team culture.
- Benefits: 25 days holiday, pension scheme, and fun team activities.
- Why this job: Make a difference in students' lives while developing your career.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Full-time, office-based role with great growth potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading training provider in Potters Bar seeks a Training Student Services Adviser. The role involves handling learner enquiries, ensuring timely certification, and providing administrative support.
The ideal candidate has strong communication skills and previous customer service experience.
This full-time, office-based position offers 25 days holiday, a pension scheme, and team culture activities.
Student Services Advisor: Certification & Training Support in Potters Bar employer: Phenna Group
Contact Detail:
Phenna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Advisor: Certification & Training Support in Potters Bar
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the training provider on LinkedIn. A friendly chat can give us insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and learner support. We want to show off our communication skills and how we handle enquiries with ease!
✨Tip Number 3
Research the company culture and values. When we apply through our website, let’s tailor our approach to reflect what they stand for. It shows we’re genuinely interested!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the role. Let’s make that connection count!
We think you need these skills to ace Student Services Advisor: Certification & Training Support in Potters Bar
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling learner enquiries, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Don’t just list your past jobs; explain how they’ve prepared you for the responsibilities of a Student Services Advisor.
Be Organised and Detail-Oriented: As the job involves ensuring timely certification and providing administrative support, showcase your organisational skills in your application. Mention any relevant experiences where you successfully managed multiple tasks or projects.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Phenna Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Student Services Advisor. Familiarise yourself with handling learner enquiries and the certification process. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication skills are key for this position, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Customer Service Experience
Think of specific instances where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will highlight your suitability for the role and your commitment to supporting learners.
✨Engage with the Team Culture
Research the company’s team culture and be prepared to discuss how you can contribute to it. Mention any relevant activities or initiatives you've been part of in previous roles. This shows that you’re not just looking for a job, but a place where you can thrive and collaborate with others.
