At a Glance
- Tasks: Support daily operations and oversee the bookings team for smooth business efficiency.
- Company: Join Phenna Group, a dynamic workplace that values teamwork and innovation.
- Benefits: Earn £15-£16 per hour with full-time hours and opportunities for growth.
- Other info: Enjoy a supportive environment with a focus on collaboration and improvement.
- Why this job: Be a key player in ensuring operational success while developing your skills.
- Qualifications: Strong organisational skills and a proactive approach to problem-solving.
The predicted salary is between 16 - 16 £ per hour.
Salary: £15 - £16 per hour (depending on experience)
Job Type: Full-Time / Office Based
Location: Castle Donington, DE74 2JB
Role Overview
The Operations Support Lead plays a key role in supporting the day-to-day efficiency of the business by providing operational and administrative support, while overseeing the bookings team on a daily basis. This role acts as a central point of coordination, ensuring processes are followed, tasks are completed accurately, and operational activities run smoothly. The position does not carry full management responsibility but provides guidance, support, and structure to the team.
Key Responsibilities
- Team Oversight
- Act as the primary point of contact for the bookings team for day-to-day queries
- Provide guidance and support to ensure consistency in working practices
- Assist with prioritisation of workloads where required
- Promote adherence to company processes and standards
- Operational Support
- Provide direct administrative and operational support to senior management
- Assist with the coordination of operational activities across the business
- Prepare, organise, and manage operational data, reports, and documentation
- Monitor workflows and ensure tasks are completed efficiently
- Coordination & Communication
- Support communication between bookings, engineering, and administrative functions
- Ensure information is accurately shared between teams
- Follow up on outstanding actions and maintain progress on operational tasks
- Process & Compliance Support
- Support the implementation and consistent use of internal processes
- Identify areas for improvement within day-to-day operations
- Assist in maintaining accuracy and compliance across operational activities
- Problem Resolution
- Handle day-to-day operational queries and issues
- Resolve routine problems independently where possible
- Escalate more complex issues appropriately
Key Skills & Experience
- Strong organisational and administrative skills
- Good understanding of operational processes (ideally within a service-based environment)
- Ability to coordinate and prioritise multiple tasks
- Confident communicator with the ability to support and guide a team
- High attention to detail and accuracy
- Proactive and solutions-focused approach
The Operations Support Lead is a pivotal support role within the business, helping to ensure operations run smoothly by combining team oversight with strong administrative and coordination capabilities. The role supports both the bookings team and senior management, contributing to overall operational efficiency without direct management accountability.
Phenna Group is an Equal Opportunities Employer
Operations Support Lead employer: Phenna Group
At Phenna Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Warrington location provides unique opportunities for professional growth through diverse infrastructure projects across the UK, while our commitment to employee development ensures that you can advance your career in a supportive environment. Join us to be part of a team that values your contributions and encourages meaningful work in the field of engineering.
