At a Glance
- Tasks: Support daily operations and oversee the bookings team for smooth business efficiency.
- Company: Join Phenna Group, a dynamic workplace that values teamwork and innovation.
- Benefits: Earn £15-£16 per hour with full-time hours and opportunities for growth.
- Other info: Enjoy a supportive environment with a focus on collaboration and improvement.
- Why this job: Be a key player in ensuring operational success while developing your skills.
- Qualifications: Strong organisational skills and a proactive approach to problem-solving.
The predicted salary is between 16 - 16 £ per hour.
Salary: £15 - £16 per hour (depending on experience)
Job Type: Full-Time / Office Based
Location: Castle Donington, DE74 2JB
Role Overview
The Operations Support Lead plays a key role in supporting the day-to-day efficiency of the business by providing operational and administrative support, while overseeing the bookings team on a daily basis. This role acts as a central point of coordination, ensuring processes are followed, tasks are completed accurately, and operational activities run smoothly. The position does not carry full management responsibility but provides guidance, support, and structure to the team.
Key Responsibilities
- Team Oversight
- Act as the primary point of contact for the bookings team for day-to-day queries
- Provide guidance and support to ensure consistency in working practices
- Assist with prioritisation of workloads where required
- Promote adherence to company processes and standards
- Operational Support
- Provide direct administrative and operational support to senior management
- Assist with the coordination of operational activities across the business
- Prepare, organise, and manage operational data, reports, and documentation
- Monitor workflows and ensure tasks are completed efficiently
- Coordination & Communication
- Support communication between bookings, engineering, and administrative functions
- Ensure information is accurately shared between teams
- Follow up on outstanding actions and maintain progress on operational tasks
- Process & Compliance Support
- Support the implementation and consistent use of internal processes
- Identify areas for improvement within day-to-day operations
- Assist in maintaining accuracy and compliance across operational activities
- Problem Resolution
- Handle day-to-day operational queries and issues
- Resolve routine problems independently where possible
- Escalate more complex issues appropriately
Key Skills & Experience
- Strong organisational and administrative skills
- Good understanding of operational processes (ideally within a service-based environment)
- Ability to coordinate and prioritise multiple tasks
- Confident communicator with the ability to support and guide a team
- High attention to detail and accuracy
- Proactive and solutions-focused approach
The Operations Support Lead is a pivotal support role within the business, helping to ensure operations run smoothly by combining team oversight with strong administrative and coordination capabilities. The role supports both the bookings team and senior management, contributing to overall operational efficiency without direct management accountability.
Phenna Group is an Equal Opportunities Employer
Operations Support Lead employer: Phenna Group
At Phenna Group, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Warrington location provides unique opportunities for professional growth through diverse infrastructure projects across the UK, while our commitment to employee development ensures that you can advance your career in a supportive environment. Join us to be part of a team that values your contributions and encourages meaningful work in the field of engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Lead
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Support Lead at Phenna Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Phenna Group or be willing to refer you for that Operations Support Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Phenna Group who’s on the lookout for their next Operations Support Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Support Lead role at Phenna Group!
We think you need these skills to ace Operations Support Lead
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Phenna Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Phenna Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Phenna Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
