Location:The Cottage, 1st Floor, The Old Vicarage, Market Street, Castle Donington, Derbyshire, DE74 2JB
Salary: From £13.00 per hourHours: 40 hours per week
Working Pattern: Monday – Friday, 07:30 – 16:30 (1-hour break)
About Us
Statutory Inspections, established in 2004, is one of the UK’s leading independent Thorough Examination companies. We specialise in high-quality inspections of lifting equipment, supporting both large multi-site organisations and independent businesses nationwide.
Operating under LOLER and PUWER regulations, we are committed to safety, compliance, and delivering excellent service to our customers.
The Role
We are looking for a proactive and organised Booking Coordinator to join our team.
In this role, you will be responsible for scheduling inspections, liaising with customers and engineers, and ensuring a smooth and efficient booking process. You’ll play a key part in delivering a high level of customer service while managing a busy and varied workload.
Key Responsibilities
- Contact customers via phone and email to arrange equipment inspections
- Handle incoming calls from engineers and customers, resolving queries
- Provide updates to customers on booking status
- Ensure engineer worksheets are accurate and complete before processing
- Work closely with the Bookings & Logistics Supervisor to meet business needs
- Identify and escalate any issues or areas for improvement
- Maintain accurate records and manage scheduling systems
About You
- Excellent communication skills (phone and email)
- High attention to detail and strong problem-solving ability
- Ability to work under pressure and manage multiple tasks
- Customer-focused approach
- Previous experience in a bookings or scheduling role
- 3+ years’ experience in customer service
- Knowledge of the lifting equipment or engineering industry
What We Offer
- Competitive hourly rate (from £13.00 per hour)
- Full-time, permanent role
- Opportunity to join a growing, well-established business
Phenna Group is an Equal Opportunities Employer
