At a Glance
- Tasks: Lead a fun and dynamic pub team, creating memorable experiences for guests.
- Company: Join Marston’s, voted Best Pub Employer at The Publican 2024 Awards.
- Benefits: Enjoy 30% off at all venues, flexible hours, and a £4.50 meal deal.
- Other info: Access to well-being support and exciting apprenticeship programmes.
- Why this job: Be part of a lively atmosphere and grow your career with us!
- Qualifications: Previous experience in a supervisory role and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
We’re on the lookout for a Supervisor to join our team!
Right at the heart of the pub – creating moments of joy.You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!
As Supervisor you’ll:Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.
- Have previous experience in a similar Supervisor or Team Leader role
- Work with wider pub management team to ensure the business runs efficiently and profitably
- Opening and closing, stocking, and cashing up
- Be a role model for customer service
- Ability to think on the spot and use your initiative
- Accountablefor the smooth running of shifts and for managing all aspects of the pub when the wider management team is away
What comes next is up to you:If you have the determination to drive your development, we’ll support you through our internal career pathway, DNA, giving you the tools to progress into an Assistant Manager role and beyond!
What you get from us:You'll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career - with genuine benefits that include:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Marston’s Cheers Reward & Recognition Platform (earn points to spend for living and breathing our values and behaviours and access high street retailer discounts)
- Health Screening Discounts
- Long Service Awards
- Gym Discounts
- 24-hour GP helpline
- Mortgage Advice and support
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
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Supervisor in Ashford employer: Pheasant (91923)
At Pheasant in Ashford, we pride ourselves on being an excellent employer that values your growth and well-being. With a vibrant work culture, flexible hours, and the Aspire program for personal development, we ensure that every team member has the opportunity to thrive while enjoying perks like performance bonuses and discounts across our venues. Join us and be part of a team where your personality truly counts!
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Ashford
✨Tip Number 1
Get to know the pub culture! Spend some time in the pubs you’re interested in and chat with the staff. This will give you a feel for the vibe and help you connect with the team during your interview.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past roles where you’ve motivated a team or handled a busy shift. Bring these stories to life in your conversations with us.
✨Tip Number 3
Be ready to think on your feet! In a fast-paced environment like ours, we love candidates who can showcase their initiative. Prepare to discuss how you’ve tackled unexpected challenges in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed by our hiring team. Plus, it shows you’re serious about joining our fun and lively atmosphere. We can’t wait to see your application!
We think you need these skills to ace Supervisor in Ashford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring joy to our team.
Highlight Relevant Experience:Make sure to mention any previous experience in a Supervisor or Team Leader role. We love seeing how you've led teams and created memorable moments for guests, so share those stories with us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so make sure to organise your thoughts and avoid any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pheasant (91923)
✨Show Your Leadership Skills
As a Supervisor, you'll need to lead and motivate your team. During the interview, share specific examples of how you've successfully managed a team in the past. Highlight moments where you inspired others or resolved conflicts, as this will demonstrate your natural talent for leadership.
✨Know the Pub Inside Out
Familiarise yourself with the pub's operations and values before the interview. Research their menu, customer service approach, and any recent news about the company. This knowledge will show your genuine interest in the role and help you answer questions more effectively.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Prepare to discuss your previous experiences in delivering outstanding service. Think of specific instances where you went above and beyond for a guest, as this will illustrate your commitment to creating joyful moments for customers.
✨Be Ready to Think on Your Feet
In a fast-paced environment, quick thinking is essential. Be prepared for situational questions that test your problem-solving skills. Practice responding to hypothetical scenarios related to managing shifts or handling difficult customers, showcasing your initiative and ability to stay calm under pressure.
