At a Glance
- Tasks: Lead client operations to enhance relationships and deliver high-quality experiences.
- Company: Join a dynamic team at PHD EMEA, working with flagship clients like Dyson.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Collaborative environment focused on innovation and operational excellence.
- Why this job: Be part of transformative projects that shape the future of client operations.
- Qualifications: 10+ years in client operations and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
About the Role
The PHD EMEA Client Operations Lead is accountable for driving operational excellence that strengthens client relationships, improves responsiveness, and delivers a scalable high‑quality client experience across key accounts. This role leads the operational system that underpins delivery—spanning budget stewardship, controls and governance, tools and workflow discipline, and the practical ways of working that ensure campaigns and programmes execute with accuracy and confidence.
Working in close partnership with Client Leaders, Finance, Activation and Media Capability, the role ensures client operating models are robust, fit‑for‑purpose and consistently applied across markets, and that transitions, onboarding and transformation land smoothly with minimal disruption. The role also plays an important part within the Client Operations community across PHD EMEA, strengthening capability, consistency and reusable operational best practice, enabling us to handle infinite complexity through advanced automation, AI agents, integrated data & tech solutions, and meticulously codified processes.
The key client for this role will be Dyson – a flagship client for Omnicom Media. Following a recent retention, this client is undergoing a significant transformation process to deliver a best‑in‑class operating model based on market‑leading technology infrastructure. A key function of this role will be to ensure the successful delivery of Dyson’s new operating model and transformation commitments.
Skills & Experience
- 10+ years of experience in client operations, agency operations, delivery governance or operational leadership within a complex, multi‑market environment.
- 5+ years of leadership experience in operations or client operations.
- Strong understanding of media workflows, financial operations and delivery models.
- Proven ability to design, embed and govern operational processes at scale.
- Comfortable making decisions in ambiguous, multi‑stakeholder environments.
- Strong client credibility and calm executive presence.
- Pragmatic, outcome‑focused mindset with a bias toward simplification and clarity.
- Proven capability to inspire, motivate, and guide teams through organisational change.
- Highly developed skills in building consensus and influencing senior leaders, clients and internal teams.
Client Operations Lead - Dyson EMEA employer: PHD UK
At PHD EMEA, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our investment in advanced technology and training, ensuring that our team members are equipped to thrive in a dynamic environment. With a focus on operational excellence and a flagship client like Dyson, we offer unique opportunities for meaningful contributions and career advancement in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Lead - Dyson EMEA
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We think you need these skills to ace Client Operations Lead - Dyson EMEA
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to PHD UK.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of PHD UK. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at PHD UK
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with PHD UK, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at PHD UK, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for PHD UK could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at PHD UK as they’re likely seeking a candidate who can enhance their workplace culture.
