At a Glance
- Tasks: Lead validation of biomedical equipment and provide top-notch customer support.
- Company: Join a trusted brand in sustainable healthcare solutions.
- Benefits: Enjoy competitive salary, 25 days leave, and a company car.
- Other info: Be part of a collaborative team with global opportunities.
- Why this job: Make a real impact in healthcare while developing your technical skills.
- Qualifications: Experience in service engineering or validation; strong technical aptitude is a plus.
The predicted salary is between 40000 - 50000 £ per year.
PHCEU was founded in 1990 as a subsidiary of the PHC Holding Corporation with a mission to become a leading, trusted brand for sustainable healthcare and biomedical product solutions. Our headquarters are located in the Netherlands and we support the work of our customers to improve health and well-being worldwide.
Key Responsibilities and Expected Outcomes
- Deliver high-quality technical support across two core areas: validation of biomedical equipment and after-sales service and maintenance.
- Lead validation activities at customer sites primarily across the UK, ensuring equipment meets regulatory and performance standards.
- Liaise with customers to confirm requirements, explain validation procedures, and agree on schedules.
- Adapt to changing customer needs during validation, clearly communicating any technical or commercial implications.
- Investigate and report product anomalies to the Validation Business Manager or Technical Support colleagues as appropriate.
- Support the development and enhancement of validation protocols, incorporating new technologies and customer expectations.
- Deliver training on validation procedures to both customers and internal engineers, providing hands-on support during validation projects.
- Represent PHC in customer meetings to promote validation services and support sales efforts.
Service Delivery and Product Maintenance
- Perform installation, diagnostics, maintenance, and repairs on PHC equipment.
- Maintain up-to-date product knowledge and share insights with colleagues to support team development.
- Work with colleagues to ensure all tools and equipment are compliant, calibrated, and ready for use.
- Collaborate with Service Administration for efficient job planning and scheduling.
- Adhere to Health & Safety regulations and customer site protocols.
- Deliver exceptional customer service through professional conduct, clear communication, and technical expertise.
- Complete service reports promptly to support accurate invoicing and customer follow-up.
- Promote service contracts and contribute to business growth through proactive customer engagement.
Additional Expectations
- Be available for international travel to support global validation and service activities.
- Continuously develop technical skills and understanding of validation standards, instrumentation, and service best practices.
- Act as a role model within the team, inspiring others through professionalism, initiative, and collaboration.
Desired Qualifications and Experience
- Education: Ideally a vocational qualification in refrigeration engineering or a related technical discipline. Equivalent experience or training in validation, biomedical engineering, or instrumentation will be considered.
- Experience: Minimum of 3 years in service engineering, validation, or a similar technical field. Candidates with less experience but strong technical aptitude will also be considered.
- Technical Knowledge: Familiarity with thermodynamics and European validation standards is desirable. Experience with biomedical or laboratory equipment and comfort with software tools for measurement and data logging is beneficial.
Core Competencies
- Strong customer focus and drive for business success.
- Adaptable and open to innovation.
- Collaborative mindset with effective problem-solving skills.
- Ability to think globally and creatively.
- Resilient under pressure and able to manage stress.
- High accuracy in complex technical tasks.
- Sound judgment and independent decision-making.
- Efficient and organised work approach.
- Knowledge of validation techniques and applicable regulations.
Additional Requirements
- Excellent communication skills in English (Dutch is a plus).
- Willingness to travel internationally in the UK.
- Full driving license (company car is provided).
Benefits
- Competitive salary and performance-based bonus.
- 25 days annual leave plus UK bank holidays.
- Company car and tools for field-based work.
- Ongoing training and development opportunities.
- A collaborative, innovative, and supportive team culture.
PHC Europe is an Equal Opportunity Employer.
Validation Engineer employer: PHC Europe BV
PHCEU is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to employee development, you will have access to ongoing training opportunities and the chance to work closely with cutting-edge biomedical technologies. Located in the Netherlands, our supportive team culture and focus on sustainable healthcare solutions make PHC Europe a rewarding place to advance your career while making a meaningful impact on global health.
