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For Companies At a Glance
- Tasks: Support customers, manage inquiries, and build scalable support systems.
- Company: Phaselaw, a leading eDiscovery platform for legal teams.
- Benefits: High-impact role with growth opportunities and a collaborative culture.
- Why this job: Shape the future of a fast-growing startup while helping customers succeed.
- Qualifications: Strong communication skills and a passion for learning and teaching.
- Other info: Join a kind, inclusive team that values diversity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Phaselaw is the leading eDiscovery platform for in-house legal and privacy teams. We save teams thousands of hours with tools for document production and redaction. We are a Seed stage startup but are already working with some of the largest companies in the world and are more than doubling the business every quarter.
We’re looking for a Customer Support Specialist to help us support our growing customer base in the UK and Europe. You’ll report directly to our COO and work closely with our entire team to ensure our customers are getting the most out of our products. This is a high-ownership, high-impact, high-growth role where you’ll directly shape the future of the business and will have the opportunity to build out how we support our customers going forward. You'll touch every part of the customer lifecycle and have opportunities to grow in both customer-facing and technical directions.
What You’ll Do
- Be the first line of defense for customer tickets and questions
- Help with customer onboarding and training
- Build scalable systems for customer support, including our internal knowledge base
- Channel customer feedback to our product development team
What We’re Looking For
- Proven interest in learning and teaching: You’ll be educating customers every day and learning about our product and technical systems.
- A passion for software products and an interest in diving into the technical weeds on them.
- Excellent written and spoken communication skills to enable you to communicate well with customers.
- Ability to juggle multiple priorities across competing customer requests
- Interested in the sort of rapid growth that only early stage startups can provide.
- Extreme ownership and attention to detail. You’re a person who never drops balls.
- A bias for action: You ship fast and iterate based on feedback.
- (Optional) Knowledge of the Privacy or Legal fields.
- (Optional) Coding knowledge and interest in growing your coding skills.
Why Join Us?
- Impact: Your work will directly shape the future of the company.
- Growth: High ownership, deep collaboration with company leadership and customers. Potential to grow into new roles and scopes as the company grows.
- Speed: We move fast, ship often, and value autonomy.
- Culture: Our team is kind, collaborative, inquisitive, and inclusive – and we want to keep it that way. We have high standards for quality and ethics, and help each other learn in order to reach our objectives. We think technology is best built by teams with a diversity of background, thought, and experience. Every team member is a human first, and we strive to create a culture and environment that supports your career goals and respects all of the hats you wear in life, not just the ones that earn you a paycheck.
Customer Support Specialist in London employer: Phaselaw
Contact Detail:
Phaselaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Phaselaw or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by diving deep into Phaselaw’s products. Understand how they work and think about how you can help customers get the most out of them. Showing genuine interest will definitely impress the team!
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers daily, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Phaselaw.
We think you need these skills to ace Customer Support Specialist in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer support and software products! Share any relevant experiences that highlight your interest in helping customers and learning about tech. We love candidates who are genuinely excited about what we do.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your communication skills and ability to juggle multiple priorities, as these are key for the Customer Support Specialist role. We want to know how you fit into our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon unless it's relevant. We appreciate straightforward communication, just like we expect with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is a quality we value highly.
How to prepare for a job interview at Phaselaw
✨Know the Product Inside Out
Before your interview, make sure you understand Phaselaw's eDiscovery platform and its features. Familiarise yourself with how it helps legal and privacy teams save time. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent communication is key. Prepare to demonstrate your written and spoken skills during the interview. You might be asked to explain a complex concept simply or handle a mock customer query, so practice articulating your thoughts clearly.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss past experiences where you've successfully resolved customer issues or improved processes. Highlight your ability to juggle multiple priorities and how you maintain attention to detail, as these are crucial for the role.
✨Express Your Passion for Growth
Phaselaw is a fast-growing startup, so show your enthusiasm for rapid growth and learning. Talk about your desire to take ownership of projects and how you plan to contribute to building scalable support systems. This will align well with their culture of impact and speed.