At a Glance
- Tasks: Build strong client relationships and ensure their satisfaction while driving sales opportunities.
- Company: Join a forward-thinking company that values collaboration and client success.
- Benefits: Enjoy unlimited paid leave, flexible work hours, and regular team events.
- Other info: Be part of a supportive team with excellent career development opportunities.
- Why this job: Make a real impact by nurturing client relationships and contributing to business growth.
- Qualifications: Experience in customer success management and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
To deepen and develop client relationships which have already been introduced into Phase 3, ensuring retention and loyalty of clients. Work alongside internal teams and clients to ensure satisfaction and high quality in every aspect of delivery, nurturing client relationships to promote further sales and opportunities, striking the balance between Sales and Service.
Key Responsibilities
- Nurturing existing clients into upsell leads who have already purchased services from Phase 3
- Receive handover from the Business Development Manager of new client needs and project details
- Develop and maintain sales pipeline/nurture journey for your existing clients
- Refer any new business opportunities to the Account Manager
- Following up after service delivery and setting up/attending QBR meetings to reflect on services offered
- Planning and preparing for meetings with clients, offering follow up with calls to action for you and for the client
- Help the client to understand their future needs from Phase 3
- Contribute to revenue generation through upsells, renewals and expansions
- Work with delivery team at high level to ensure communications are to the best standards
- Ensure customer sentiment is healthy and effective to maintain the brand reputation of Phase 3
- Minimising churn risk of managed service customers to Phase 3
- Update the improvement register following any escalated issues or complaints from clients and feedback to SLT for lessons learnt
- Manage NPS surveys and identify further methods for client satisfaction and take action against any findings
- Create evangelists and advocates among your client base
- Commit to providing value at every interaction with your clients
- Support events and networking opportunities to continually expand the reach of Phase 3
- Communicate effectively with all other Phase 3 Colleagues to ensure client ownership and continuity
- Represent Phase 3 at client and partner events
Qualifications
- Proven customer success management experience within a service delivery or professional services environment.
- Understanding of professional and managed services in a back-office function.
- Understanding of sales processes, project governance, and service delivery.
- Familiarity with HR and payroll technology and systems (e.g. Sage People) and SaaS solutions.
- Strong communication and influencing skills, with experience engaging senior stakeholders.
- Ability to manage multiple client accounts and priorities effectively.
- Collaborative approach, working cross-functionally with delivery, sales, and leadership teams.
Benefits
- Unlimited paid leave (subject to our Annual Leave Policy)
- Bi-annual salary & bonus reviews
- Fully flexible work schedule
- Modern office in Manchester's Northern Quarter
- Access to Perkbox for regular employee discounts
- 24/7 access to virtual GP appointments via Doctor Care Anywhere
- Regular team events and social nights
- Development time and funding
- Regular gifts and perks from Phase 3 to reward outstanding achievements, new members to your family, house moves and big birthdays
- Access to home office equipment
- And many more!
Phase 3 is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. The format of the interview will be - questions based on your experience and the requirements of the role. If you require any adjustments or special arrangements to be made to our application process on account of disability please let us know in advance.
Client Relationship & Success Manager (Sage People) in Manchester employer: Phase 3
At Phase 3, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester's Northern Quarter. With unlimited paid leave, flexible working schedules, and a commitment to employee development, we ensure that our Client Relationship & Success Managers thrive both personally and professionally. Our focus on collaboration, recognition, and well-being makes us a rewarding place to build a meaningful career while nurturing client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship & Success Manager (Sage People) in Manchester
✨Tip Number 1
Get to know the company inside out! Research Phase 3, their values, and their services. This way, when you chat with them, you can show off your knowledge and how you can contribute to nurturing those client relationships.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with senior stakeholders, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or using online resources to sharpen your pitch.
✨Tip Number 3
Network like a pro! Attend events and connect with people in the industry. This not only helps you learn more about client success management but also opens doors for potential referrals and opportunities.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds, which is key for building those lasting relationships.
We think you need these skills to ace Client Relationship & Success Manager (Sage People) in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship & Success Manager role. Highlight your experience in customer success management and how it aligns with nurturing client relationships, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key in this role, use your application to demonstrate your ability to engage with clients and stakeholders. Share examples of how you've effectively communicated in past roles, especially in service delivery or professional services.
Highlight Relevant Experience:Don’t forget to mention any familiarity you have with HR and payroll technology, like Sage People. We want to see how your background fits into our world, so be specific about your experiences that relate to the job description.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team!
How to prepare for a job interview at Phase 3
✨Know Your Clients Inside Out
Before the interview, take some time to research the clients you’ll be working with. Understand their needs, challenges, and how Phase 3 can provide value. This will show your potential employer that you’re proactive and genuinely interested in nurturing those relationships.
✨Showcase Your Communication Skills
As a Client Relationship & Success Manager, strong communication is key. Prepare examples of how you've effectively engaged with senior stakeholders or resolved client issues in the past. Be ready to demonstrate your ability to balance sales and service while maintaining client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client situations or challenges. Think about your past experiences and how they relate to the responsibilities outlined in the job description. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Highlight Your Collaborative Spirit
This role requires working cross-functionally with various teams. Be prepared to discuss how you’ve successfully collaborated with others in previous roles. Share examples that illustrate your ability to work well with delivery, sales, and leadership teams to achieve common goals.
