At a Glance
- Tasks: Build strong client relationships and ensure their satisfaction with our services.
- Company: Join a dynamic team at Phase 3, focused on client success.
- Benefits: Enjoy unlimited paid leave and a competitive salary.
- Other info: Collaborative environment with opportunities for professional development.
- Why this job: Make a real impact by nurturing client loyalty and driving growth.
- Qualifications: Experience in customer success and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
To deepen and develop client relationships which have already been introduced into Phase 3, ensuring retention and loyalty of clients. Work alongside internal teams and clients to ensure satisfaction and high quality in every aspect of delivery, nurturing client relationships to promote further sales and opportunities, striking the balance between Sales and Service.
Key Responsibilities
- Nurturing existing clients into upsell leads who have already purchased services from Phase 3
- Receive handover from the Business Development Manager of new client needs and project details
- Develop and maintain sales pipeline/nurture journey for your existing clients
- Refer any new business opportunities to the Account Manager
- Following up after service delivery and setting up/attending QBR meetings to reflect on services offered
- Planning and preparing for meetings with clients, offering follow up with calls to action for you and for the client
- Help the client to understand their future needs from Phase 3
- Contribute to revenue generation through upsells, renewals and expansions
- Work with delivery team at high level to ensure communications are to the best standards
- Ensure customer sentiment is healthy and effective to maintain the brand reputation of Phase 3
- Minimising churn risk of managed service customers to Phase 3
- Update the improvement register following any escalated issues or complaints from clients and feedback to SLT for lessons learnt
- Manage NPS surveys and identify further methods for client satisfaction and take action against any findings
- Create evangelists and advocates among your client base
- Commit to providing value at every interaction with your clients
- Support events and networking opportunities to continually expand the reach of Phase 3
- Communicate effectively with all other Phase 3 Colleagues to ensure client ownership and continuity
- Represent Phase 3 at client and partner events
Qualifications
- Proven customer success management experience within a service delivery or professional services environment.
- Understanding of professional and managed services in a back-office function.
- Understanding of sales processes, project governance, and service delivery.
- Familiarity with HR and payroll technology and systems (e.g. Sage People) and SaaS solutions.
- Strong communication and influencing skills, with experience engaging senior stakeholders.
- Ability to manage multiple client accounts and priorities effectively.
- Collaborative approach, working cross-functionally with delivery, sales, and leadership teams.
Unlimited paid leave (subject to our Annual Leave Policy) Bi-annual salary.
Client Relationship & Success Manager (Sage People) employer: Phase 3
At Phase 3, we pride ourselves on being an exceptional employer that values client relationships and employee growth. Our collaborative work culture fosters innovation and teamwork, while our commitment to unlimited paid leave and bi-annual salary reviews ensures that our employees feel valued and supported in their roles. Located in a vibrant area, we offer unique networking opportunities and a chance to make a meaningful impact in the professional services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship & Success Manager (Sage People)
✨Tip Number 1
Get to know your potential clients before the interview! Research their business, understand their needs, and think about how you can help them succeed. This will show that you're genuinely interested in their success and not just there for a job.
✨Tip Number 2
Practice your communication skills! As a Client Relationship & Success Manager, you'll need to engage with senior stakeholders. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Prepare questions that demonstrate your understanding of the role and the company. Ask about their client retention strategies or how they measure customer satisfaction. This shows you're thinking ahead and are ready to contribute from day one.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in reinforcing your interest in the position and keeping you top of mind. Plus, it’s a great chance to reiterate how you can add value to their team.
We think you need these skills to ace Client Relationship & Success Manager (Sage People)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for client relationships shine through. We want to see how much you care about nurturing those connections and ensuring client satisfaction.
Tailor Your Experience:Make sure to highlight your relevant experience in customer success management and service delivery. We’re looking for specific examples that demonstrate your ability to manage client accounts and drive upsells.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see how you fit into the role of Client Relationship & Success Manager.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Phase 3.
How to prepare for a job interview at Phase 3
✨Know Your Clients
Before the interview, research the company’s existing client base and their needs. Understanding how to nurture these relationships will show that you’re ready to step into the role and make an impact from day one.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients in the past. Highlight your ability to engage senior stakeholders and resolve issues, as this is crucial for maintaining client satisfaction and loyalty.
✨Demonstrate Your Sales Acumen
Be ready to discuss your experience with upselling and renewals. Share specific instances where you’ve successfully identified opportunities for growth within existing accounts, as this aligns perfectly with the role's responsibilities.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a dissatisfied client or managing multiple priorities. Practising your responses will help you feel more confident and demonstrate your problem-solving skills during the interview.
