At a Glance
- Tasks: Manage relationships with wholesale partners and drive their success through effective communication.
- Company: Join pharosIQ, a global leader in B2B lead generation and marketing insights.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by fostering partnerships and driving business outcomes.
- Qualifications: 1+ years in B2B account management; strong communication and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a skilled CX Manager to join our team and take charge of managing our wholesale partners.
As a CX Manager, you will play a vital role in building and maintaining strong relationships with our wholesale partners, ensuring their satisfaction, and maximizing their business outcomes.
Your primary responsibility will be to serve as a dedicated point of contact for our wholesale partners, driving growth, and fostering long-term partnerships.
Responsibilities
- Manage and nurture relationships with wholesale partners within pod, serving as their primary point of contact for all inquiries, concerns, and requests.
- Develop a deep understanding of partners’ campaigns, strategies, and challenges, and proactively provide solutions and recommendations to ensure the successful execution of their campaigns.
- Manage the end-to-end process of each campaign from launch up to completion, ensuring smooth execution and delivery.
- Collaborate closely with internal teams to ensure effective and timely delivery of services, and support to wholesale partners.
- Identify upselling and cross-selling opportunities to increase revenue and expand the partnership with wholesale partners.
- Provide accurate and timely reporting on account activities, sales forecasts, and partner satisfaction levels.
Requirements
- Minimum of 1 years of experience in B2B account management, preferably in a partner management role.
- Experience in the lead generation industry and digital marketing is highly desirable but not required.
- Strong comprehension skills and the ability to quickly grasp complex concepts and industry-specific knowledge.
- Demonstrated ability to work effectively in diverse teams and adapt to changing dynamics.
- Possesses a \"can-do\" attitude with a proactive approach to problem-solving.
- Avoids a 9-5 mindset, demonstrating flexibility in working hours and availability to accommodate partner needs.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with partners at all levels.
- Strong analytical and problem-solving abilities, with a strategic mindset.
- Self-motivated and results-oriented, with the ability to work independently and collaboratively in a dynamic team environment.
- Proficiency in CRM systems and other relevant software tools.
About pharos IQ
pharos IQ is a global leader in \"intent-to-purchase\" lead generation, provides insights and demand for B2B sales and marketing success.
Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue growth.
Powered by first-party data, it connects vendors with buyers, transforming strategies worldwide.
Pharos IQ are a global company operating in Philadelphia, Belfast, Dublin, Sydney and Manila.
MRP is an Equal Opportunity Employer.
Customer Experience Manager - Wholesale employer: PharosIQ
PharosIQ is an exceptional employer that prioritises employee wellbeing and professional growth, making it an ideal place for those looking to thrive in a dynamic sales environment. With a strong focus on coaching and development, employees are empowered to exceed performance targets while enjoying a collaborative and high-performance culture. Located in Belfast, the company offers unique opportunities to engage with a global team and contribute to innovative lead generation strategies, all within a supportive and flexible work setting.
