At a Glance
- Tasks: Manage relationships with wholesale partners and drive their success through effective communication.
- Company: Join pharosIQ, a global leader in B2B lead generation and marketing insights.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and innovation.
- Why this job: Make a real impact by fostering partnerships and driving business outcomes.
- Qualifications: 1+ years in B2B account management; strong communication and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a skilled CX Manager to join our team and take charge of managing our wholesale partners.
As a CX Manager, you will play a vital role in building and maintaining strong relationships with our wholesale partners, ensuring their satisfaction, and maximizing their business outcomes.
Your primary responsibility will be to serve as a dedicated point of contact for our wholesale partners, driving growth, and fostering long-term partnerships.
Responsibilities
- Manage and nurture relationships with wholesale partners within pod, serving as their primary point of contact for all inquiries, concerns, and requests.
- Develop a deep understanding of partners’ campaigns, strategies, and challenges, and proactively provide solutions and recommendations to ensure the successful execution of their campaigns.
- Manage the end-to-end process of each campaign from launch up to completion, ensuring smooth execution and delivery.
- Collaborate closely with internal teams to ensure effective and timely delivery of services, and support to wholesale partners.
- Identify upselling and cross-selling opportunities to increase revenue and expand the partnership with wholesale partners.
- Provide accurate and timely reporting on account activities, sales forecasts, and partner satisfaction levels.
Requirements
- Minimum of 1 years of experience in B2B account management, preferably in a partner management role.
- Experience in the lead generation industry and digital marketing is highly desirable but not required.
- Strong comprehension skills and the ability to quickly grasp complex concepts and industry-specific knowledge.
- Demonstrated ability to work effectively in diverse teams and adapt to changing dynamics.
- Possesses a \"can-do\" attitude with a proactive approach to problem-solving.
- Avoids a 9-5 mindset, demonstrating flexibility in working hours and availability to accommodate partner needs.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with partners at all levels.
- Strong analytical and problem-solving abilities, with a strategic mindset.
- Self-motivated and results-oriented, with the ability to work independently and collaboratively in a dynamic team environment.
- Proficiency in CRM systems and other relevant software tools.
About pharos IQ
pharos IQ is a global leader in \"intent-to-purchase\" lead generation, provides insights and demand for B2B sales and marketing success.
Leveraging over 40 years of expertise, pharos IQ turns intelligence into impactful engagements for efficient global revenue growth.
Powered by first-party data, it connects vendors with buyers, transforming strategies worldwide.
Pharos IQ are a global company operating in Philadelphia, Belfast, Dublin, Sydney and Manila.
MRP is an Equal Opportunity Employer.
Customer Experience Manager - Wholesale in Belfast employer: PharosIQ
PharosIQ is an exceptional employer that prioritises employee wellbeing and professional growth, making it an ideal place for those looking to thrive in a dynamic sales environment. With a strong focus on coaching and development, employees are empowered to exceed performance targets while enjoying a collaborative and high-performance culture. Located in Belfast, the company offers unique opportunities to engage with a global team and contribute to innovative lead generation strategies, all within a supportive and flexible work setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager - Wholesale in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PharosIQ. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PharosIQ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager - Wholesale in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PharosIQ:Your cover letter is your chance to shine! Tell us why you want to work at PharosIQ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PharosIQ!
How to prepare for a job interview at PharosIQ
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
