At a Glance
- Tasks: Deliver top-notch support for tech devices and systems while managing incidents and requests.
- Company: Join a leading global institution with a focus on innovation and service excellence.
- Benefits: Competitive daily rate, hands-on experience, and potential for long-term opportunities.
- Other info: Great chance to grow your career in a dynamic, supportive environment.
- Why this job: Be at the forefront of technology, helping users thrive with cutting-edge tools.
- Qualifications: Experience in End User Support and a passion for technology are essential.
The predicted salary is between 29700 - 36300 £ per year.
We are partnering with a leading global institution to find an End User Support Engineer to join their London team on a 6 month contract.
The role
You will ensure excellent service delivery across physical and virtual endpoints, mobile platforms, telecoms and AV systems. Key responsibilities include:
- Deploying, configuring and maintaining computers, workstations and video conferencing equipment
- Managing Incidents and Requests in ServiceNow, owning issues end to end
- Supporting IT Asset Management and inventory tracking
- Training users on new and updated technologies
- Identifying root causes and suggesting process and knowledge base improvements
- Contributing to projects, with the confidence to take the lead when required
What we are looking for
- Up to 5 years’ experience in End User or Desktop Support, providing a VIP, white glove service.
- ServiceNow experience
- Degree educated preferred; Microsoft or CompTIA certifications a plus
- A genuine interest in technology and a motivated, self-starting approach
- Strong communication skills and confidence engaging with stakeholders
- Technical exposure to several of the following
Candidates seeking a longer term or permanent opportunity in future are encouraged to apply.
End User Support Analyst employer: Pharos Resource Partners
As a leading global investment bank located in the heart of London, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. Our employees benefit from extensive professional development opportunities, competitive compensation packages, and a commitment to work-life balance, making us an exceptional employer for those looking to make a meaningful impact in the field of data and AI.
StudySmarter Expert Advice🤫
We think this is how you could land End User Support Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pharos Resource Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pharos Resource Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace End User Support Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pharos Resource Partners:Your cover letter is your chance to shine! Tell us why you want to work at Pharos Resource Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pharos Resource Partners!
How to prepare for a job interview at Pharos Resource Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
