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- Tasks: Provide top-notch desktop support and troubleshoot tech issues in a fast-paced environment.
- Company: Join a dynamic technology team in the exciting world of investment banking.
- Benefits: Competitive salary, great work-life balance, and opportunities for professional growth.
- Why this job: Make a real difference by ensuring smooth tech operations for users.
- Qualifications: Experience in desktop support and strong problem-solving skills required.
- Other info: Be part of a collaborative team with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly motivated and experienced Desktop Support Engineer to join a dynamic technology team within a fast-paced investment banking environment. This role is ideal for an individual with strong technical expertise, excellent problem-solving skills, and experience providing first- and second-line technical support to end users in a regulated, high-availability setting, ensuring the smooth operation of desktops, laptops, mobile devices, and related systems.
Responsibilities
- Provide day-to-day desktop and user support (hardware, software, and peripherals)
- Troubleshoot and resolve issues related to Windows/macOS, Microsoft 365, and common business applications
- Set up, configure, and deploy desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access (e.g., Active Directory, Azure AD)
- Respond to support requests via ticketing system, email, and phone
- Escalate complex issues to senior engineers or third-line support when required
- Maintain accurate documentation of issues, solutions, and procedures
- Support office moves, upgrades, and IT projects as needed
Required Skills & Experience
- Proven experience in a desktop or IT support role within an investment banking or financial services environment.
- Strong knowledge of Windows operating systems (macOS experience is a plus)
- Familiarity with Microsoft 365, Active Directory, and basic networking concepts
- Experience with hardware troubleshooting and device imaging
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Experience with ticketing systems and ITIL-based processes
- Basic knowledge of networking (TCP/IP, DNS, DHCP)
Desktop Support Engineer employer: Pharos Resource Partners
Contact Detail:
Pharos Resource Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those in investment banking. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. We recommend simulating common desktop support scenarios and practicing your responses. This will help you shine when it comes to demonstrating your problem-solving prowess.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Desktop Support Engineer role. We’re always on the lookout for passionate candidates who fit the bill, so make sure your application stands out!
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in desktop support, especially in investment banking or financial services. We want to see how your skills match the job description, so don’t be shy about showcasing your technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled technical issues and provided excellent customer service in previous roles.
Show Off Your Problem-Solving Skills: In your application, give us a glimpse of your troubleshooting prowess. Mention any complex issues you've resolved and how you approached them. We love seeing candidates who can think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Pharos Resource Partners
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows and macOS systems, as well as Microsoft 365. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially in a fast-paced environment like investment banking.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex technical issues. Think about times when you had to escalate problems and how you communicated with both users and senior engineers. This will demonstrate your ability to handle pressure and work collaboratively.
✨Familiarise Yourself with the Tools
Get comfortable with ticketing systems and ITIL processes. If you have experience with Active Directory or Azure AD, be ready to discuss how you've managed user accounts and permissions. This shows that you understand the importance of documentation and process in a regulated environment.
✨Communicate Like a Pro
Since excellent communication is key in this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think about how you can make tech jargon accessible and relatable.
