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For Companies At a Glance
- Tasks: Lead and optimise business operations to enhance efficiency and growth.
- Company: Pharmica, a leading online pharmacy revolutionising healthcare with technology.
- Benefits: Spectacular office views, fun environment, discounts, and excellent career development.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in business operations management and strong leadership skills required.
- Other info: Join a dynamic team focused on continuous improvement and operational excellence.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Pharmica is one of the UK's leading online pharmacies, redefining the pharmacy experience with our cutting-edge technology and customer-first approach. We're committed to providing accessible, efficient healthcare, and creating positive outcomes for our customers. At Pharmica, we believe in making healthcare more convenient, impactful, and personalised, driving everything we do.
Job Overview
We are seeking a dynamic and strategic Business Operations Manager to lead and optimize our operational processes. In this vital role, you will oversee daily business functions, streamline workflows, and implement initiatives that drive efficiency and growth. Your leadership will ensure our operations support the company’s mission to provide accessible healthcare services while maintaining high standards of quality and compliance.
Duties
- Operational Management
- Oversee daily business operations across multiple functions to ensure efficiency and effectiveness
- Commercial & Financial Oversight
- Manage commercial property matters including building maintenance, negotiating business rates, council tax assessments, as required
- Legal & Regulatory Compliance
- Coordinate legal matters including partnership agreements, contracts, and commercial documentation
- Oversee regulatory licensing applications and renewals (such as WDA for pharmacy operations)
- Ensure compliance with all relevant business regulations and industry standards
- Manage relationships with solicitors, regulatory consultants, and compliance advisors
- Project Management
- Lead and coordinate cross-functional projects from initiation through completion
- Manage timelines, deliverables, and stakeholder communications
- Oversee completion of business partnerships and commercial agreements
- Track project progress and report to senior leadership
- Stakeholder Management
- Act as primary point of contact for external advisors, consultants, and regulatory bodies
- Build and maintain relationships with key business partners and suppliers
- Coordinate between internal departments to ensure alignment on operational priorities
- Communicate operational updates to leadership and board members
- Team Leadership
- Supervise operational staff and administrative functions
- Delegate tasks effectively and ensure accountability
- Foster a culture of continuous improvement and operational excellence
- Develop and implement operational policies, procedures, and best practices
- Identify operational inefficiencies and implement improvements
- Monitor key performance indicators and report on operational metrics
Experience
- Proven experience in business operations management within healthcare, e-commerce, or related sectors
- Strong leadership skills with the ability to motivate teams and foster collaboration
- Excellent analytical skills with proficiency in data-driven decision-making tools
- Knowledge of healthcare regulations, compliance standards, and quality assurance processes
- Exceptional communication skills for stakeholder engagement at all levels
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Experience with process optimisation methodologies such as Lean or Six Sigma is a plus
Personal Attributes
- Proactive and self-motivated with the ability to work independently
- Pragmatic and solutions-focused approach
- Strong negotiation and influencing skills
- Meticulous and analytical thinker
- Calm under pressure with good judgment
- Discretion when handling sensitive business matters
Benefits
- Central London (WC1X) office with spectacular views of the city and within walking distance from various underground and train stations such as Russell Square, Chancery Lane, King’s Cross and Farringdon
- Fun and friendly office environment (table football, fruit bowls, cakes and snacks, drinks fridge, etc.)
- Regular socials
- Pension scheme
- Employee Discount
- Free Parking
- Excellent mentorship and career development
- Private medical insurance (activated after probation), with rewards including:
- Amazon Prime Membership
- Weekly drink at Café Nero
- Up to 50% off gym memberships: PureGym, Virgin Active, Nuffield Health
- Discounted Apple watch
- Up to 40% off fitness trackers and smartwatches from Garmin, Fitbit, Samsung, Polar and Withings
- Discounted cinema tickets (Vue, ODEON)
- 30% off Merlin Attractions (Alton Towers, Thorpe Park, etc.)
- Up to 20% off on up to 4 hotel bookings a year with Expedia
- Discounts on Waitrose shopping and healthy food boxes (Mindful Chef)
- 75% off selected Champneys Spa Breaks
- Vitality American Express Credit Card (get up to 2% cashback)
- Rakuten TV on-demand movie rentals
- 30-day Deliveroo Plus Gold Membership
- Weekly discounts at Itsu
- Amazon Gift Card (£5 or £10 gift card each month)
- Up to 25% discount with luxury hotel, Mr & Mrs Smith
- GymShark and SportsShoes discounts
- 12 months Fiit Membership
- 25% off selected full priced bikes or 15% off selected Turbo e-bikes, as well as discounts on equipment
- WeightWatchers Premium membership for 6 months for £30
- 12 month subscription with Headspace
- Up to £1,026 cashback on a Peloton Cross Training Tread, or up to £630 cashback on a Peloton Cross Training Bike or Cross Training Bike+
- Free Allen Carr Easyway stop smoking programme worth up to £379 with the option to attend one programme at over 40 centres nationwide
Business Operations Manager in London employer: Pharmica
Contact Detail:
Pharmica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Pharmica's values and recent projects. Tailor your answers to show how your experience aligns with their mission of providing accessible healthcare. We want to see your passion!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to refine your responses. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Business Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Operations Manager role. Highlight your experience in operational management and any relevant skills that align with our mission at Pharmica. We want to see how you can contribute to making healthcare more accessible!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our values. Be sure to mention any specific projects or achievements that demonstrate your leadership and strategic thinking.
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision-making, make sure to showcase your analytical skills in your application. Mention any tools or methodologies you've used, like Lean or Six Sigma, to optimise processes and drive efficiency.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Pharmica
✨Know Your Stuff
Before the interview, dive deep into Pharmica's mission and values. Understand their approach to healthcare and how they leverage technology. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Business Operations Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to motivate others and foster collaboration, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific situations where you've had to optimise processes or manage compliance issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready for your interviewers. Ask about their current operational challenges or how they measure success in the role. This shows your enthusiasm and helps you gauge if Pharmica is the right fit for you.
