At a Glance
- Tasks: Provide first line IT support, troubleshoot issues, and enhance customer experience.
- Company: Join the award-winning Pharmaxo Group, a leader in healthcare innovation.
- Benefits: Enjoy a competitive salary, generous leave, and great employee perks.
- Other info: Work in a supportive team environment with opportunities for growth.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Experience with Windows 10, Office 365, and basic PC hardware knowledge.
The predicted salary is between 25000 - 29000 £ per year.
About Us
The Pharmaxo Group is an award winning, market leading pharmaceutical and healthcare business that serves customers, patients and medical professionals across the UK. We are located in a modern manufacturing and office facility in Corsham Science Park in Wiltshire, just 5 miles from Chippenham and 8 miles from Bath. The Pharmaxo Group comprises of:
- Bath ASU – produces thousands of aseptically compounded injectable pharmaceutical products each day for hospitals and patients who are fighting cancer, living with chronic disease or in need of pain relief.
- Pharmaxo Healthcare – a growing clinical homecare provider offering greater convenience to patients whilst delivering efficiencies to the NHS.
- Pharmaxo Scientific – develops innovations in biotechnology, data and information technology that drive our businesses.
Your role
Working with colleagues in the IT department, you will be responsible for monitoring and triaging inbound support requests via our ITSM platform, taking initial steps to resolve requests using your 1st line technical support skills and escalating issues where necessary. You should be able to work independently as well as within teams, bringing a flexible approach and attitude that enables collaboration on support incidents. You will work as part of a close‑knit and highly skilled team of IT Engineers as well as with other internal teams. Your goals will include providing continuous improvement to our support structure, updating processes, support documentation and the ITSM platform itself to enhance the services and the experience of our customers. As the primary communication link between the IT Infrastructure department, other business departments, partner service providers, suppliers, and customers, you will provide a friendly and approachable gateway to Pharmaxo IT services for all.
We want everyone to have an equal opportunity to apply for this role. If you require any adjustments, or would prefer to apply in an alternative format, please contact careers@pharmaxo.com and we will be happy to support you through the process.
Benefits
- Annual salary: £25,000 – £29,000
- Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years’ service)
- Pension – auto‑enrolled after 3 months of employment at 5% (with an employer contribution of 4%). You can also opt to increase your contribution to 6% to which the employer will contribute 8%.
- Generous Life Assurance package
- Access to Employee Assistance Programme, counselling service and virtual GP service
- Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.
Job Details
- Department: IT
- Location: Corsham
- Closing Date: 31/03/2026
- Salary: £25,000 - £29,000
- Experience: Experience with Microsoft Windows 10, Office 365, and troubleshooting Microsoft Office (Word, Excel, PowerPoint). Basic understanding of PC hardware set‑up and configuration.
IT First Line Support Engineer in Corsham employer: Pharmaxo Healthcare
The Pharmaxo Group is an exceptional employer, offering a supportive and collaborative work environment in the heart of Corsham Science Park. With a strong focus on employee growth, we provide comprehensive benefits including generous annual leave, a robust pension scheme, and access to wellness programmes, ensuring our team members thrive both personally and professionally. Join us to be part of a forward-thinking company that values innovation and teamwork while making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT First Line Support Engineer in Corsham
✨Tip Number 1
Network like a pro! Reach out to current employees at Pharmaxo on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT First Line Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Windows 10, Office 365, and troubleshooting techniques. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your soft skills! Pharmaxo values a friendly and approachable attitude, so be ready to demonstrate how you can communicate effectively with both tech-savvy colleagues and non-technical staff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Pharmaxo team.
We think you need these skills to ace IT First Line Support Engineer in Corsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT First Line Support Engineer role. Highlight your experience with Microsoft Windows 10, Office 365, and any troubleshooting skills you have. We want to see how your background fits with what we do at Pharmaxo!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at Pharmaxo.
Show Off Your Soft Skills:As a first line support engineer, communication is key! Make sure to mention your ability to work independently and as part of a team. We love candidates who can collaborate effectively and bring a positive attitude to the table.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in the loop for this exciting opportunity at Pharmaxo!
How to prepare for a job interview at Pharmaxo Healthcare
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Windows 10 and Office 365. Be ready to discuss common troubleshooting scenarios for Word, Excel, and PowerPoint. This will show that you’re not just familiar with the software but can also handle real-world issues.
✨Show Your Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Think of specific situations where you triaged support requests or escalated problems effectively. This demonstrates your ability to think on your feet and work independently.
✨Emphasise Teamwork
Since you'll be working closely with a team, highlight your collaborative experiences. Talk about times when you’ve worked with others to improve processes or resolve incidents. This shows you can fit into their close-knit environment.
✨Be Approachable
As the first point of contact for IT support, being friendly and approachable is key. Practice your communication skills and think about how you can convey complex information simply. This will help you connect with both colleagues and customers during the interview.
