PharmAssist - 8 The Courtyards, Victoria Rd, Leeds LS14 2LB
Ref 47905 County West Yorkshire Branch name PharmAssist - 8 The Courtyards, Victoria Rd, Leeds LS14 2LB Salary £27,500 Closing date 03/12/2026 Contract type Employee - Permanent Description Job Title: Customer Relationship Advisor – PharmAssist Solutions Salary: £27,500 Location: Leeds Working Pattern: Monday to Friday, 37.5 hours per week. Working shifts of either 09:00-17:15 or 09:45-18:00 within office opening hours of 09:00-18:00. PharmAssist Solutions is a leading provider of pharmacy purchasing and compliance software, helping independent pharmacies improve efficiency, maintain compliance, and maximise profitability. With over 1,000 users across the UK, PharmAssist plays a vital role in supporting the success of community pharmacy businesses. We're looking for a customer-focused and commercially aware Customer Relationship Advisor to join our growing team. This is an exciting opportunity to build strong client relationships, support customers with their day-to-day needs, and help identify opportunities to enhance the value our solutions deliver.
What You'll Be Doing
- Building and maintaining strong relationships with customers.
- Acting as the primary point of contact for customer enquiries and support requests.
- Uploading supplier price files to maintain customer pricing cascades.
- Proactively identifying and resolving customer issues.
- Enhancing customer satisfaction and demonstrating the value of PharmAssist products and services.
- Identifying growth opportunities through preferred Gold Partner suppliers.
- Generating and nurturing leads for additional products and services.
- Working closely with the sales team to support customer growth and acquisition.
- Managing pricing queries and maintaining accurate CRM records.
What We Require
Essential Requirements
- Previous experience in telephone-based account management and customer service.
- Excellent communication and relationship-building skills.
- Strong analytical skills with the ability to interpret data and identify trends.
- Proficiency in Microsoft Office applications, including Excel, Outlook and Word.
- High levels of accuracy and attention to detail.
- A passion for delivering excellent customer service and supporting business growth
- Experience working within the pharmaceutical industry.
What You'll Get
- Competitive salary of £27,500.
- 22 days annual leave plus bank holidays.
- Holiday entitlement increasing to 30 days with length of service.
- Access to a market-leading employee discount programme across hundreds of retailers and services.
- MediCash healthcare cash plan.
- Access to a finance management app, giving you greater control over your salary.
- Annual Christmas bonus.The opportunity to be part of a business making a real difference to independent pharmacies across the UK.
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