At a Glance
- Tasks: Manage Salesforce data, support client communications, and deliver insightful reports.
- Company: Global CRO dedicated to bringing new therapies to life.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for process improvement.
- Why this job: Be the backbone of sales operations and make a real impact in healthcare.
- Qualifications: 2-4 years in sales administration or customer support with CRM experience.
The predicted salary is between 30000 - 40000 € per year.
Location: Hoddesdon
Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services. We’ve supported more than 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers.
About the Role
This role serves as the operational backbone of the sales function, managing Salesforce data, supporting client communications, and delivering reporting insights that drive business decisions. Key responsibilities include:
- Process and manage incoming customer orders using Salesforce CRM.
- Review and validate order details against approved quotations to ensure pricing and data accuracy.
- Contact clients to obtain missing documentation or clarify order discrepancies.
- Maintain and update customer records, quotations, contracts, and opportunity data within Salesforce.
- Monitor and follow up on open quotations and pending orders to support timely revenue conversion.
- Generate biweekly and monthly sales performance reports for leadership and sales representatives.
- Support onboarding and training of new Salesforce users within the sales team.
- Perform basic Salesforce configuration updates, including field edits, workflow adjustments, and report modifications.
- Collaborate with Finance, Operations, and Customer Service to ensure smooth order fulfilment and invoicing.
- Identify process improvement opportunities to enhance efficiency and data accuracy within the sales cycle.
Candidate Profile
Essential:
- 2–4 years of experience in sales administration, sales operations, or customer support.
- Experience generating sales reports and analysing sales data within a CRM system.
- Strong Microsoft Word skills.
Sales Support and CRM Admin employer: Pharmaron
Pharmaron is an exceptional employer, offering a dynamic work environment in Hoddesdon where innovation meets collaboration. With a strong focus on employee growth and development, we provide comprehensive training opportunities and a supportive culture that values teamwork and excellence. Join us to be part of a global leader in the CRO industry, where your contributions directly impact the future of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support and CRM Admin
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support and CRM Admin role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pharmaron and their services. Understand their role in drug discovery and be ready to discuss how your skills in Salesforce and sales administration can contribute to their success. Show them you mean business!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of managing Salesforce data and supporting client communications. Keep it concise and impactful – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Sales Support and CRM Admin
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support and CRM Admin role. Highlight your experience with Salesforce and any relevant sales administration skills. We want to see how your background aligns with what we do!
Showcase Your Skills:In your cover letter, don’t just list your skills—show us how you’ve used them in real situations. Whether it’s managing customer orders or generating reports, give us examples that demonstrate your expertise.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate a well-organised application that reflects your attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status directly. Let’s get your journey started with us!
How to prepare for a job interview at Pharmaron
✨Know Your Salesforce Inside Out
Since the role heavily involves managing Salesforce data, make sure you brush up on your Salesforce knowledge. Familiarise yourself with its functionalities, especially around order processing and reporting. Being able to discuss specific features or past experiences using Salesforce will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
This position requires generating sales reports and analysing data, so be prepared to discuss your experience in this area. Bring examples of how you've used data to drive decisions in previous roles. If you can, mention any specific metrics you improved or insights you uncovered that benefited your team.
✨Demonstrate Your Communication Skills
As you'll be contacting clients for documentation and clarifications, strong communication skills are a must. Think of examples where you've successfully navigated tricky conversations or resolved misunderstandings. This will help illustrate your ability to maintain positive client relationships.
✨Be Ready to Discuss Process Improvements
The job involves identifying opportunities for process improvements, so come prepared with ideas. Think about past experiences where you streamlined processes or enhanced efficiency. Sharing these insights will show that you're proactive and focused on continuous improvement, which is key for this role.
