At a Glance
- Tasks: Lead IT service delivery and improve processes for stakeholders in a dynamic environment.
- Company: Join Pharmaron, a global leader in life sciences with a collaborative culture.
- Benefits: Competitive salary, professional development, and a supportive team atmosphere.
- Other info: Be part of a team that values innovation and employee contributions.
- Why this job: Make a real impact on IT services that support groundbreaking therapies.
- Qualifications: Experience in IT service management, strong leadership, and knowledge of Microsoft technologies.
The predicted salary is between 57704 - 70528 £ per year.
Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life.
With over 25,000 employees worldwide across 28 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services.
- Were proud of the impact we make and just last year, we supported over
- 780 discovery projects ,
- 1,000+ CMC programmes , and
1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than
3,000 global customers . To learn more, visit www. pharmaron. com.
We are looking for an experienced
Site IT Manager to lead the delivery of high-quality IT services to our stakeholders.
This is a key role for someone with a strong background in IT Service Management, ITIL best practice, ISO 20000 standards and ITSM systems, who can combine hands-on technical knowledge with strong leadership and stakeholder relationship management.
You will be responsible for ensuring effective, timely and reliable IT service delivery, while continuously improving processes, managing service performance and supporting the successful delivery of new IT systems and services.
Key Responsibilities
- Manage the delivery of IT services to stakeholders, ensuring services are delivered effectively, efficiently and in line with agreed expectations.
- Act as the primary point of contact for stakeholders on IT service delivery matters, building strong and trusted relationships.
- Develop, maintain and continually improve IT service management policies, processes and procedures aligned to ISO 20000 and ITIL best practice.
- Monitor, report and act on service delivery performance, including SLAs, KPIs and other service metrics.
- Lead and support a team of IT service delivery staff, ensuring they are well-managed, prioritised and supported.
- Work closely with internal IT teams to ensure joined-up, consistent and effective service delivery across the organisation.
- Support the design, deployment and transition of new IT systems and services as part of wider project and business initiatives.
- Maintain a hands-on role in troubleshooting, administration and maintenance of key IT software systems and hardware.
- Collaborate with compliance teams to ensure IT services and processes meet relevant industry standards and internal requirements.
About You
The ideal candidate will be a confident Site IT Manager with strong practical experience in service delivery, ITSM frameworks and Microsoft technologies.
You will be comfortable working with both technical and non-technical stakeholders and able to manage competing priorities in a fast-paced environment.
You will bring
- A degree in Computer Science, Information Technology or a related field.
- ITIL Foundation certification or higher.
- Strong experience in IT service management and service delivery.
- Practical knowledge of core Microsoft technologies.
- Experience working with ITSM systems and service management processes.
- Knowledge of ISO 20000 standards and ITIL best practice.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Strong leadership capability, with experience managing or supporting IT service delivery teams.
- The ability to work well under pressure and manage multiple priorities effectively.
Why Pharmaron?
This is an excellent opportunity to take ownership of IT service delivery in a stakeholder-focused environment, helping to shape and improve ITSM processes while supporting the successful delivery of critical IT systems and services.
You will play a visible role in driving service quality, improving operational performance and ensuring stakeholders receive a professional, responsive and reliable IT service.
Collaborative Culture
Thrive in our inclusive and collaborative environment, where teamwork and innovation go hand in hand.
Here, your voice matters, and your contributions make a real impact. "Employees Number One" and "Clients Centered" are the core cultural values at Pharmaron.
Our culture, which sets Pharmaron apart from other organizations, has evolved from our deep commitment to our employees, partners and collaborators.
Pharmaron is a premier service provider for the life sciences industry.
Founded in 2004, Pharmaron has invested in its people and facilities and established a broad spectrum of research, development, and manufacturing service capabilities throughout the entire drug discovery, preclinical, and clinical development process across multiple therapeutic modalities, including small molecules, biologics, and CGT products.
With over 25,000 employees and operations in the U.
S., the U.
K. and China.
Pharmaron has an excellent track record in delivering R&D solutions to its partners in North America, Europe, Japan, and China.
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Site IT Manager in Hoddesdon employer: Pharmaron
Pharmaron is an exceptional employer located in Hoddesdon, offering a dynamic and collaborative work environment that fosters innovation in drug discovery. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills and advance their careers while contributing to impactful projects in bioanalysis and biotransformation. The company's commitment to high-quality data generation and a supportive culture makes it an ideal place for passionate scientists to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Site IT Manager in Hoddesdon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Pharmaron values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Pharmaron might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Pharmaron!
✨Direct Apply to Pharmaron
Let's not forget to apply directly through the Pharmaron website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Site IT Manager in Hoddesdon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Pharmaron.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Pharmaron. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Pharmaron
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
