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For Companies At a Glance
- Tasks: Manage Salesforce data, support client communications, and deliver insightful reports.
- Company: Global CRO helping pharma and biotech companies bring new therapies to life.
- Benefits: Competitive salary, career growth, and a chance to make a real impact.
- Other info: Dynamic team environment with opportunities for process improvement.
- Why this job: Be the backbone of sales operations and drive business decisions.
- Qualifications: 2-4 years in sales admin, strong CRM skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hoddesdon
Pharmaron is a global CRO helping pharma and biotech companies bring new therapies to life. With over 25,000 employees worldwide across 23 locations in the US, UK and China, we support drug discovery through to manufacturing with fully integrated, high-quality services. We’ve supported more than 780 discovery projects, 1,000+ CMC programmes, and 1,000+ clinical trials across all phases. Our teams are involved in everything from small molecules to biologics and gene therapies, and we work with more than 3,000 global customers.
About the Role
This role serves as the operational backbone of the sales function, managing Salesforce data, supporting client communications, and delivering reporting insights that drive business decisions. Key responsibilities include:
- Process and manage incoming customer orders using Salesforce CRM.
- Review and validate order details against approved quotations to ensure pricing and data accuracy.
- Contact clients to obtain missing documentation or clarify order discrepancies.
- Maintain and update customer records, quotations, contracts, and opportunity data within Salesforce.
- Monitor and follow up on open quotations and pending orders to support timely revenue conversion.
- Generate biweekly and monthly sales performance reports for leadership and sales representatives.
- Support onboarding and training of new Salesforce users within the sales team.
- Perform basic Salesforce configuration updates, including field edits, workflow adjustments, and report modifications.
- Collaborate with Finance, Operations, and Customer Service to ensure smooth order fulfilment and invoicing.
- Identify process improvement opportunities to enhance efficiency and data accuracy within the sales cycle.
Candidate Profile
Essential:
- 2–4 years of experience in sales administration, sales operations, or customer support.
- Experience generating sales reports and analysing sales data within a CRM system.
- Strong Microsoft Word & Excel skills, including pivot tables and data analysis.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a deadline‑driven environment.
Desirable:
- Bachelor’s degree in business administration, Marketing, Communications, or related field preferred.
- Hands‑on experience using Salesforce CRM.
- Proficiency in Salesforce (reporting, dashboards, data entry, workflow understanding).
Sales Support and CRM Admin in Hoddesdon employer: Pharmaron
Contact Detail:
Pharmaron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support and CRM Admin in Hoddesdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Sales Support and CRM Admin role.
✨Tip Number 2
Prepare for those interviews by researching Pharmaron and their projects. Show us you’re not just another candidate; demonstrate your knowledge about their work in drug discovery and how your skills can contribute to their success. We love candidates who are genuinely interested!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on common questions related to sales administration and CRM systems. The more comfortable you are talking about your experience with Salesforce and data analysis, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Sales Support and CRM Admin position!
We think you need these skills to ace Sales Support and CRM Admin in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support and CRM Admin role. Highlight your experience with Salesforce and any relevant sales administration skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Skills: Don’t forget to showcase your Microsoft Word and Excel skills, especially if you’ve worked with pivot tables or data analysis. We’re looking for someone who can hit the ground running, so let us know what you can do!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at StudySmarter!
How to prepare for a job interview at Pharmaron
✨Know Your Salesforce Inside Out
Since this role heavily involves Salesforce, make sure you brush up on your knowledge of the platform. Familiarise yourself with its features, especially reporting and data management. Being able to discuss specific functionalities or share past experiences using Salesforce will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
This position requires excellent written and verbal communication skills. Prepare examples from your previous roles where you successfully communicated with clients or team members. Practising how you articulate your thoughts can help you convey your ideas clearly during the interview.
✨Prepare for Data Analysis Questions
Given the emphasis on generating sales reports and analysing data, be ready to discuss your experience with data analysis tools, particularly in Excel. You might be asked to interpret a sample dataset or explain how you've used data to drive decisions in the past.
✨Demonstrate Your Problem-Solving Skills
The role involves identifying process improvement opportunities, so think of instances where you've streamlined processes or solved issues in previous jobs. Be prepared to share these examples, as they will highlight your proactive approach and ability to enhance efficiency.