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- Tasks: Provide advanced technical support and manage IT incidents in a dynamic environment.
- Company: Global CRO with a collaborative culture that values your contributions.
- Benefits: Competitive salary, professional development, and a supportive team atmosphere.
- Why this job: Join a dynamic team in the biopharmaceutical industry and make a real impact.
- Qualifications: Strong customer service skills and experience in IT support, especially with Windows.
- Other info: Great opportunity for career growth and skill development.
The predicted salary is between 30000 - 42000 £ per year.
A global CRO is seeking an IT Support Technician in Hoddesdon to provide advanced technical support. This role involves resolving support incidents, managing tickets, and assisting with IT projects.
Candidates should possess strong customer service skills, experience in IT support, and a good understanding of Windows.
The position offers a collaborative culture where contributions are valued and encouraged. This is an excellent opportunity to develop within a dynamic team in the biopharmaceutical industry.
IT Support Technician — On-Site & Remote Pro in Hoddesdon employer: Pharmaron
Contact Detail:
Pharmaron Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician — On-Site & Remote Pro in Hoddesdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the biopharmaceutical industry. They can give you insider info about the company culture and maybe even refer you for the IT Support Technician role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows and how you've resolved support incidents in the past. We want you to shine!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to help users. This is key for the IT Support Technician role, so let your passion for helping others come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace IT Support Technician — On-Site & Remote Pro in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your Windows expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Support Technician role and how you can contribute to our collaborative culture at StudySmarter.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved support incidents in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pharmaron
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows systems. Be prepared to discuss common issues and how you would resolve them. This shows that you’re not just familiar with the tech but can also think critically about problem-solving.
✨Show Off Your Customer Service Skills
Since this role emphasises strong customer service, think of examples from your past experiences where you’ve gone above and beyond to help a user. Practise articulating these stories clearly, as they’ll demonstrate your ability to handle support incidents effectively.
✨Familiarise Yourself with Ticket Management
Understanding how ticket management systems work is crucial. If you have experience with specific tools, mention them. If not, do a bit of research on popular systems used in IT support. This will show that you’re proactive and ready to hit the ground running.
✨Embrace the Collaborative Culture
This position values contributions within a team, so be ready to discuss how you’ve worked collaboratively in the past. Think of instances where you’ve contributed to projects or helped colleagues, as this will highlight your fit for their dynamic team environment.
