At a Glance
- Tasks: Resolve complex IT issues and mentor a dynamic support team.
- Company: Join Pharmaron, a global leader in life sciences support.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Exciting opportunities for cross-site collaboration and professional development.
- Why this job: Make a real impact in tech while supporting innovative projects.
- Qualifications: Degree in IT or Computer Science and 4+ years of experience.
The predicted salary is between 35000 - 45000 € per year.
Location: Hoddesdon
Pharmaron is a global CRO that supports the life sciences industry across the US, UK, and China.
The IT Support Specialist will act as the highest‑level technical resource within the Service Desk team, managing complex issues, leading mentoring, and contributing to audits, problem management, and service improvement initiatives.
Key Roles and Responsibilities
- Resolve high‑priority and complex support cases.
- Resolve Level 1 and Level 2 incidents and service requests independently.
- Classify, prioritise, and triage support tickets.
- Coordinate with remote teams and escalate to infrastructure or application support when required.
- Review and improve internal documentation and Knowledge Base content.
- Lead the resolution of problem tickets and support project delivery.
- Mentor Analysts and Technicians in technical procedures and knowledge sharing.
- Drive documentation accuracy and ensure audit‑readiness.
- Contribute to DR testing, security awareness, and ISO/ITIL audit preparation.
- Represent the Service Desk in cross‑team technical meetings.
- Maintain Level 1 and 2 support capabilities when operational gaps occur.
- Support project work involving Office 365 migrations, infrastructure changes, vendor engagements, and new application rollouts.
- Actively involve cross‑site collaboration.
- Contribute to the development and execution of the IT Service Desk roadmap.
Requirements
Essential
- Degree or vocational qualification in IT or Computer Science (or equivalent experience)
- ITIL 4 Foundation
- 4+ years in a senior Service Desk or IT support capacity
- Experience leading or mentoring within technical teams
- High level experience with computer hardware systems and Windows operating systems
Desirable
- Microsoft Endpoint Administrator (MD‑102)
- Azure Fundamentals
- Microsoft Security Foundation or CompTIA Security+
- Proven ability to operate scientific systems and website development programmes
- Software development and/or database design experience
- Microsoft Windows Server Administration
IT Support Specialist in Hoddesdon employer: Pharmaron
Pharmaron is an exceptional employer, offering a dynamic work environment in Hoddesdon where innovation meets collaboration. As a global leader in the life sciences sector, we provide our IT Support Specialists with ample opportunities for professional growth, mentorship, and involvement in impactful projects that enhance both personal and organisational success. Our commitment to employee development, coupled with a supportive culture and focus on continuous improvement, makes Pharmaron a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist in Hoddesdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle complex issues or mentor a junior team member. Being ready to discuss real-life examples will set you apart from the competition.
✨Tip Number 4
Don't forget to apply through our website! We often have exclusive listings and updates that you won't find elsewhere. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace IT Support Specialist in Hoddesdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Specialist role. Highlight your experience with complex support cases and any mentoring you've done. We want to see how your skills match what we're looking for!
Show Off Your IT Knowledge:In your application, don’t shy away from showcasing your IT knowledge. Mention your familiarity with Windows operating systems and any relevant certifications like ITIL 4. This will help us see your technical prowess right off the bat.
Be Clear and Concise:When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a tech role!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Pharmaron
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer hardware systems and Windows operating systems. Be ready to discuss specific technical issues you've resolved in the past, as this will show your depth of experience and problem-solving skills.
✨Showcase Your Mentoring Skills
Since the role involves mentoring Analysts and Technicians, prepare examples of how you've successfully guided others in a technical environment. Highlight any training sessions or knowledge-sharing initiatives you've led to demonstrate your leadership capabilities.
✨Familiarise Yourself with ITIL Practices
As ITIL 4 Foundation is essential for this role, make sure you understand its principles and can discuss how you've applied them in previous positions. This will show that you're not just familiar with the framework but can also implement it effectively.
✨Prepare for Cross-Team Collaboration
The job requires working with remote teams and participating in cross-team meetings. Think of examples where you've successfully collaborated with different departments or teams, and be ready to discuss how you handle communication and coordination in those situations.
