At a Glance
- Tasks: Provide advanced IT support and manage incidents while mentoring junior team members.
- Company: Join Pharmaron, a leading biotech company with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities to work with cutting-edge technology.
- Other info: Opportunity for travel and collaboration with global teams.
- Why this job: Make a real impact in biotech IT while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Pharmaron in Hoddesdon is seeking an IT Support Technician to provide advanced technical support and incident management, acting as a bridge between Level 1 and escalation teams. This role includes ticket ownership, proactive maintenance, documentation, and mentoring of junior team members.
You will log and classify tickets in the ITSM system, collaborate with central Service Desk and remote teams, assist with Office 365 deployments and infrastructure upgrades, and travel to other Pharmaron locations.
Global IT Support Technician – Grow in Biotech IT in Hoddesdon employer: Pharmaron
Pharmaron is an exceptional employer located in Hoddesdon, offering a dynamic and collaborative work environment that fosters innovation in drug discovery. With a strong emphasis on employee growth and development, team members are encouraged to enhance their skills and advance their careers while contributing to impactful projects in bioanalysis and biotransformation. The company's commitment to high-quality data generation and a supportive culture makes it an ideal place for passionate scientists to thrive.
