Client Services Director

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

The Role

We are seeking a Client Services Director to lead the exceptional delivery of client programmes, with a focus on our AI-powered in-field enablement proposition. Reporting to the Head of Global Commercial Operations, this is a pivotal role responsible for building trusted partnerships and deep client intimacy across our priority global clients. You will also mentor and support Senior Account Managers, enabling best-in-class customer relationship management and helping to drive account growth through "farming" opportunities within target accounts.

Key Responsibilities

• Build, grow, and maintain outstanding client relationships across priority accounts.
• Identify and secure new business opportunities within existing clients, driving account expansion across teams, regions, and geographies ("farming").
• Lead cross-functional (matrix) account teams to develop and present aggregated client insight reports, using AI-powered data to deliver strategic insights and recommended interventions/solutions.
• Lead cross-functional account teams to create and maintain priority account plans with aligned KPIs, including regular account reviews to keep plans optimised and actively used as 'live' documents.
• Partner closely with BD-focused colleagues to ensure smooth client relationship management and effective programme transfer.
• Engage confidently with senior stakeholders within global pharmaceutical accounts, understanding their needs and business challenges to provide a solution-oriented approach.
• Work with the wider team to ensure programme processes (set-up, delivery, review) are managed and tracked through Asana.
• Mentor and coach Senior Account Managers to embed strong account management practices and consistently high client standards.
• Collaborate closely with our technology partner (KAI) to support excellent programme delivery.
• Contribute to the evolution and continuous improvement of client services, tools, and ways of working.
• Ensure compliance with company policies and Standard Operating Procedures.

Experience & Knowledge

• Proven success in a senior client management/relationship management role within the pharmaceutical or healthcare sectors.
• Demonstrable track record of account growth and business development within existing client accounts.
• Experience managing multiple accounts and delivering above and beyond client expectations.

Skills & Attributes

• Commercially astute: pragmatic and sound decision-making aligned to strategy.
• Data-driven: strong capability in data analysis and interpretation to generate meaningful client insight and recommendations.
• Client and project management excellence: highly organised with a strong drive to deliver superior outcomes.
• Collaborative leader: able to lead matrix teams and build productive internal and external partnerships.
• Problem solver and innovator: able to navigate complexity and propose practical solutions.
• Excellent communicator: strong written, verbal, presentation, and influencing skills, with credibility at senior leadership level.
• High personal effectiveness: professional, ethical, composed under pressure, and resilient.
• Positive, growth-oriented mindset: adaptable, proactive, and motivated in a dynamic environment.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Qualifications

• Degree (or equivalent) required.
• Postgraduate qualification desirable.
• Full driving licence desirable.

Travel

This role is home-based. Some travel will be required based on client and programme needs.

What Cencora Offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.