Immediate Start! Customer Service Advisors in London

Role: Customer Support Advisor Location: London (W1U), hybrid upon completion of training Contract type: Permanent Employment type: full time Working hours: 37.5 hours per week, Tuesday to Saturday. ( Required to work Monday-Friday for the duration of the training period) Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. Expert Heath Ltd, part of Pharmacy2U, has over 15 years of experience in leading the way in Digital Medicine. Our mission is to achieve excellence in delivering personalised and accessible healthcare on a large scale. Our algorithms are the basis of our patient-facing digital consultations and clinician-facing decision-making tools. In this role, you’ll be at the heart of driving digital healthcare transformation, helping to deliver safer, faster, and higher‑quality services for patients in an ever‑evolving environment. You’ll begin with a supportive 6–8 week training period, Monday to Friday, based in our office to ensure you feel confident and fully prepared. Once training is complete, you’ll move into a hybrid working model aligned to your contracted pattern of Tuesday to Saturday, giving you flexibility while still being part of a collaborative, mission‑focused team. We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work. Financial security & rewards Competitive contributory pension Occupational sick pay Long-service awards and refer-a-friend bonuses Professional registration fees covered (GPhC, NMC, CIPD and more) Cycle to Work and Green Car schemes (subject to eligibility) Enhanced maternity and paternity pay Flexible hybrid working to help balance work and home life Private healthcare insurance at discounted rates (Aviva) Employee Assistance Programme and in-house mental health support Access to discounted gym memberships via Blue Light Card and benefits schemes Regular health and wellbeing initiatives Career growth ~ Strong commitment to CPD, training and professional development 25 days’ annual leave, increasing with service ~ Buy and sell holiday scheme Everyday perks & exclusive discounts ~ Blue Light Card and employee discount platform ~ Exclusive discounts at The Springs, Leeds ~25% off Pharmacy2U Private Online Doctor services Culture & community ~ Regular social events throughout the year Deliver a discreet, responsive, and efficient service to patients. ~ Confidently engage with patients over the phone, focusing on first-contact resolution. ~ Operate the bespoke Online Doctor OPMS system to accurately flag calls and messages, ensuring precise data collection. ~ Coordinate with pharmacies, labs, and GP surgeries to support patient care. ~ Report and address any operational or service-related issues impacting patient satisfaction. ~ Investigate and resolve complaints received via multiple channels, including secure messaging. ~ Follow policies]] ~