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- Tasks: Lead tech services for acquisitions and ensure top-notch service delivery.
- Company: Join the UK's largest online pharmacy with a focus on patient care.
- Benefits: Enjoy competitive pay, flexible working, and extensive health perks.
- Why this job: Make a real impact in digital healthcare while growing your career.
- Qualifications: Experience in IT management and strong communication skills required.
- Other info: Be part of a supportive culture with great career development opportunities.
The predicted salary is between 50000 - 60000 £ per year.
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.
Salary: £ DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out‑hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on‑call periods.
Responsibilities
- Act as the primary owner of technology services across all acquisitions
- Establish and embed governance, service management standards, and alignment with Group policies
- Oversee the performance of external and internal IT service providers
- Assess, stabilise, and document inherited technology environments
- Ensure consistent adoption of incident, request, change, and problem management processes
- Drive alignment with Group cyber security standards and baseline controls
- Maintain full visibility and governance of technology budgets across acquired entities
- Lead technology and service discovery during acquisition onboarding
- Provide leadership and direction to inherited IT personnel where applicable
- Identify operational risks, gaps, and improvement opportunities, driving remediation actions
- Influence senior stakeholders within acquired businesses to adopt Group standards
- Report service KPIs, risks, and integration progress to senior leadership
- Ensure supplier contractual compliance and ongoing performance management
- Drive continuous improvement across service operations and cyber hygiene
- Ensure acquired entities maintain operational resilience and follow Group incident response procedures
Qualifications
- Strong generalist IT management capability across infrastructure, networks, applications, and cloud
- Deep understanding of service management and ITIL processes
- Ability to govern third‑party suppliers and inherited IT environments
- Strong understanding of cyber security fundamentals and operational controls
- Excellent communication and documentation skills
- Analytical capability to assess operational maturity and identify risks
- Strong commercial awareness with experience managing budgets
- Experience working as an IT Manager or Service Delivery Manager across multiple environments
- Experience managing suppliers, MSPs, or internal IT teams
- Experience implementing and embedding service management processes
- Exposure to cyber security practices and controls
- Budget ownership and reporting to senior leadership
Benefits
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
Career growth
- Strong commitment to CPD, training and professional development
Time off & flexibility
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
Everyday perks & exclusive discounts
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
Culture & community
- Regular social events throughout the year
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Technology - Service Delivery Manager (M&A) in Leeds employer: Pharmacy2U
Contact Detail:
Pharmacy2U Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology - Service Delivery Manager (M&A) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, not like a robot reciting lines. Mock interviews with friends can really help!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technology - Service Delivery Manager (M&A) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your IT management capabilities, especially in service management and cyber security, to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate your impact, like improvements in service delivery or budget management.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Pharmacy2U
✨Know Your Stuff
Make sure you brush up on your IT management skills, especially around service delivery and ITIL processes. Familiarise yourself with the company's tech stack and any recent acquisitions they've made. This will show that you're not just interested in the role but also invested in their success.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to lead teams and influence stakeholders. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to drive continuous improvement and how you've tackled operational risks.
✨Understand the Company Culture
Get to know the company’s values and culture, especially their commitment to being a Great Place to Work and a certified B Corp. Be ready to discuss how you can contribute to maintaining a positive working environment and align with their social and environmental responsibilities.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. Ask about their approach to service management during acquisitions or how they ensure compliance with cyber security standards. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.