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- Tasks: Provide top-notch IT support and troubleshoot technical issues for a leading online pharmacy.
- Company: Join the UK's largest online pharmacy with a commitment to excellence and social responsibility.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous leave policies.
- Why this job: Be part of a dynamic team making a real difference in digital healthcare.
- Qualifications: Experience in IT support and a knack for problem-solving in fast-paced environments.
- Other info: Great opportunities for career growth and a fun, friendly workplace culture.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Location: We operate a hybrid schedule, meaning 3-4 days a week in the office based at Thorpe Park, Leeds.
Salary: Up to ÂŁ35K per annum DOE, plus extensive benefits.
Contract type: Permanent
Employment type: Full time
Working hours: This position operates on a rotating shift pattern as follows, Mon-Fri (7:00-15:30, 8:00-16:30 & 9:00-17:30).
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
We’re looking for an IT Support Engineer (2nd Line equivalent) to keep our business‑critical applications running smoothly. You’ll troubleshoot and resolve technical issues, manage escalations, and ensure a seamless IT experience for our users. This role will be ideal for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and brings a proactive, customer‑focused approach to their work. Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out‑of‑hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.
Why you’ll love working with us
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Strong commitment to CPD, training and professional development
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Regular social events throughout the year
What you’ll be doing?
- Provide first and second-line support for internal and external business applications.
- Diagnose and troubleshoot hardware, application issues and system errors, ensuring timely resolution or escalation.
- Monitor and maintain application performance, availability, and security.
- Collaborate with the IT team, developers, and vendors for issue resolution.
- Document technical issues, processes, and support procedures to build the knowledge base.
- Train end-users on applications, providing advice and guidance as needed.
- Assist with software upgrades, patches, and application deployments.
- Participate in incident management, ensuring SLAs and KPIs are met.
- Identify opportunities for process improvements and work with teams to implement them.
- Contribute to project work related to new application implementations or enhancements.
- Working with key teams across the business (customer service, purchasing, operations & pharmacists).
- Ensuring that the workplace remains fun, relaxed and friendly.
Who are we looking for?
- Proven experience in an IT support or application support role.
- Proven track record of supporting business‑critical applications in a complex environment.
- Experience troubleshooting and resolving software, network, and systems‑related issues.
- Exposure to cloud‑based solutions (e.g., Microsoft 365, Azure, AWS) is a plus.
- Previous experience with application monitoring tools is desirable.
- Experience working with ticketing systems (e.g., ServiceNow, JIRA).
- Ability to read and interpret logs in applications such as Elk and Kibana or NewRelic.
- Ability to interpret technical information and convey it to non‑technical stakeholders.
- Knowledge of ITIL processes and best practices (incident, problem, change management).
- Proficiency with Windows and Linux operating systems.
- Strong understanding of Microsoft Office based software.
- Familiarity with database technologies (SQL, Oracle) and reporting tools.
- Knowledge of Active Directory, Group Policy, and authentication services.
What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.
IT Support Engineer in Leeds employer: Pharmacy2U
Contact Detail:
Pharmacy2U Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your troubleshooting skills. We want you to shine when it comes to demonstrating your problem-solving prowess.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with cloud solutions or any cool projects you've worked on. It’s all about showcasing how you can contribute to our mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your relevant experience, especially in troubleshooting and supporting business-critical applications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about proactive problem-solving, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pharmacy2U
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the tools and systems mentioned in the job description. Familiarise yourself with cloud solutions like Microsoft 365 and Azure, as well as ticketing systems like ServiceNow or JIRA. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your proactive approach and ability to thrive in a fast-paced environment, which is exactly what they’re looking for.
✨Communicate Clearly
Since you'll be working with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, try to convey your thoughts clearly and concisely, showing that you can bridge the gap between tech and user needs.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so highlight your experience in collaborative environments. Share instances where you’ve worked with developers or other departments to resolve issues or improve processes. This will illustrate your ability to contribute positively to their team culture.
