At a Glance
- Tasks: Lead market research initiatives and deliver actionable insights to drive strategic decisions.
- Company: Join the UK's largest online pharmacy, committed to patient-centric digital healthcare.
- Benefits: Competitive salary, hybrid work, bonus potential, and extensive benefits.
- Other info: Great Place to Work certified with excellent career growth opportunities.
- Why this job: Make a real impact on customer experiences and shape the future of healthcare.
- Qualifications: Experience in market research, survey design, and data analysis required.
The predicted salary is between 55000 - 65000 € per year.
Location: Leeds, LS15 8GB. We operate a hybrid schedule, 1-2 days a week in the office.
Salary: £55,000 - £65,000 per annum DOE, plus up to a 10% annual discretionary bonus and our extensive benefits.
Contract type: Permanent. Employment type: Full time. Working hours: Monday – Friday 37.5 hours per week. We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
To support that, this role may include participation in an out-of-hours rota as required by the business. We operate a fair scheduling process as well as additional compensation for all on call periods.
Key Responsibilities:
- Design and implement new surveys to close gaps (e.g. lapsed customer research).
- Deliver rapid, incremental insights that drive short‑term commercial and operational value, such as reasons for registration non‑completion, barriers to eScript adoption, and online journey and service pain points.
- Integrate Trustpilot reviews and social listening insights into regular reporting, conducting manual thematic analysis while building the business case for dedicated tooling.
- Partner with Data Science and AI teams to define quantitative and unstructured data requirements, embedding advanced analytics outputs into research narratives.
- Develop and own a holistic Voice of Customer (VoC) framework, combining survey data, behavioural insight, reviews, and operational metrics into actionable strategic insight.
- Lead market research initiatives, including competitive benchmarking, category and landscape analysis, trend identification, and brand health tracking.
- Deliver customer segmentation studies that combine behavioural and attitudinal data to create clear, actionable strategic segments.
- Support new service and proposition development through concept, pricing, and message testing to optimise market fit and adoption.
- Translate insight into clear, practical recommendations for Marketing, Product, Service, Operations, and Strategy teams.
- Champion customer and market centricity across Pharmacy2U through compelling, influential insight storytelling.
Who are we looking for?
- Strong experience in customer and market research, including survey design, statistical analysis, and insight generation.
- Hands‑on use of survey platforms such as Qualtrics, SurveyMonkey, or equivalent.
- Advanced Excel capability for data manipulation, analysis, and visualisation.
- Experience using data visualisation and BI tools such as Power BI or Tableau.
- Familiarity with core research methodologies including segmentation, brand health tracking, concept testing, and competitive benchmarking.
- Proven ability to deliver rapid, actionable insights that drive short‑term business value.
- Experience integrating multiple data sources (survey data, reviews, social listening, market data) to create holistic insight.
- Strong PowerPoint skills with a focus on clear insight storytelling and senior stakeholder communication.
- Excellent stakeholder management skills and ability to work autonomously across multiple priorities.
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Lead Research Analyst employer: Pharmacy2U
Join Pharmacy2U, the UK's largest online pharmacy, as a Lead Research Analyst in Leeds, where we prioritise colleague experience and foster a positive, open work culture. Enjoy a competitive salary, hybrid working model, and extensive benefits, including a discretionary bonus, while contributing to our mission of delivering exceptional patient care through innovative research and insights. With a commitment to employee growth and social responsibility, you'll thrive in an environment that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Research Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past work that demonstrate your expertise in customer and market research. Use the STAR method (Situation, Task, Action, Result) to keep it structured and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Pharmacy2U.
We think you need these skills to ace Lead Research Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Lead Research Analyst role. Highlight your experience in customer and market research, and don’t forget to mention any hands-on use of survey platforms like Qualtrics or SurveyMonkey!
Showcase Your Skills:We want to see your advanced Excel capabilities and any experience with data visualisation tools like Power BI or Tableau. Include specific examples of how you've used these skills to deliver actionable insights in your previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Pharmacy2U.
How to prepare for a job interview at Pharmacy2U
✨Know Your Research Methodologies
Make sure you brush up on your knowledge of core research methodologies like segmentation and brand health tracking. Be ready to discuss how you've applied these in past roles, as this will show your expertise and understanding of the field.
✨Showcase Your Data Skills
Since the role requires hands-on use of survey platforms and advanced Excel capabilities, prepare examples of how you've used these tools to generate insights. Bring along any relevant reports or visualisations that demonstrate your skills in data manipulation and analysis.
✨Prepare Insightful Questions
Think about questions that reflect your understanding of the company’s market position and customer needs. Asking insightful questions not only shows your interest but also demonstrates your analytical thinking and strategic mindset.
✨Practice Your Storytelling
As the role involves translating insights into clear recommendations, practice how you would present your findings. Use PowerPoint or similar tools to create a mock presentation that highlights your ability to communicate complex information effectively to senior stakeholders.
