At a Glance
- Tasks: Lead change management processes and ensure smooth delivery of projects.
- Company: Join the UK's largest online pharmacy with a focus on patient care.
- Benefits: Enjoy competitive pay, flexible hours, and extensive health benefits.
- Other info: Collaborative culture with regular social events and career development opportunities.
- Why this job: Make a real impact in digital healthcare while growing your career.
- Qualifications: Experience in IT change management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.
Salary: £ DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.
The Change Lead plays a critical role in driving safe, seamless delivery into production, ensuring every change is released with clarity, control, and confidence. Working closely with Service Operations and Development teams, the role owns the end‑to‑end change lifecycle, bringing structure, visibility, and pace to how changes are planned, managed, and delivered. With a strong focus on continuous improvement, the role champions best practice across change management and release processes, refining the route to live, reducing risk, and enabling teams to deliver high‑quality change efficiently across the business.
Why you’ll love working with us:
- Financial security & rewards: Competitive contributory pension, Occupational sick pay, Long-service awards and refer-a-friend bonuses, Professional registration fees covered (GPhC, NMC, CIPD and more), Cycle to Work and Green Car schemes (subject to eligibility)
- Family-friendly: Enhanced maternity and paternity pay, Flexible hybrid working to help balance work and home life
- Health & wellbeing: Private healthcare insurance at discounted rates (Aviva), Employee Assistance Programme and in-house mental health support, Access to discounted gym memberships via Blue Light Card and benefits schemes, Regular health and wellbeing initiatives
- Career growth: Strong commitment to CPD, training and professional development
- Time off & flexibility: 25 days’ annual leave, increasing with service, Buy and sell holiday scheme
- Everyday perks & exclusive discounts: Blue Light Card and employee discount platform, Exclusive discounts at The Springs, Leeds, 25% off health & beauty purchases, 25% off Pharmacy2U Private Online Doctor services
- Culture & community: Regular social events throughout the year
What you’ll be doing:
- Partner with the Service Operations Manager and Development leads to establish and maintain an effective Change Advisory Board (CAB) process aligned to business needs
- Continuously identify and drive improvements across change processes and broader workflows that impact delivery
- Own and manage CAB processes, working across departments to ensure consistent understanding, adoption, and adherence
- Support the IT function through training, coaching, and mentoring in change management best practices
- Oversee the full change lifecycle, ensuring clear communication, visibility, and alignment across the business
- Collaborate with the Service Transition team to ensure all new projects are onboarded in line with change and release processes
- Adhere to all legal, ethical, professional, and organisational standards
- Work cross‑functionally with key teams including customer service, purchasing, operations, and pharmacists
- Contribute to a positive, collaborative, and supportive working environment
Who are we looking for?
- Practical experience in IT change management
- Experience running and governing Change Advisory Board (CAB) processes
- Experience designing or improving change and release frameworks
- Strong hands‑on experience with Jira Service Management
- Understanding of service transition processes
- Experience in change scheduling and release coordination
- Experience operating in high‑risk or live production environments
- Understanding of ITIL‑based service management principles
- Awareness of risk management and business continuity practices
- Ability to produce reporting and visibility using tools such as Jira and eazyBI
What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.
Change Co-Ordinator employer: Pharmacy2U
Join a leading online pharmacy based in Thorpe Park, Leeds, where we prioritise colleague experience and foster a culture of continuous improvement. With a strong commitment to employee growth, extensive benefits, and a flexible hybrid working model, we ensure our team members thrive both personally and professionally while contributing to our mission of delivering exceptional patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Change Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at our company.
✨Tip Number 2
Prepare for the interview by understanding our change management processes. Familiarise yourself with tools like Jira Service Management, as we love seeing candidates who can hit the ground running!
✨Tip Number 3
Show us your passion for continuous improvement! Be ready to discuss how you've driven change in previous roles and how you can bring that mindset to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Change Co-Ordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Change Coordinator role. Highlight your experience in IT change management and any relevant skills that match what we're looking for. This shows us you’re genuinely interested and have done your homework!
Showcase Your Experience:When detailing your past roles, focus on practical experiences that relate to running Change Advisory Boards or improving change processes. We want to see how you've made a difference in previous positions, so don’t hold back on the specifics!
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key in change management, and we want to see that reflected in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Pharmacy2U
✨Know Your Change Management Stuff
Make sure you brush up on your IT change management knowledge. Familiarise yourself with the Change Advisory Board (CAB) processes and be ready to discuss how you've improved change frameworks in the past. This will show that you understand the role and can hit the ground running.
✨Show Off Your Collaboration Skills
This role involves working closely with various teams, so be prepared to share examples of how you've successfully collaborated in previous positions. Highlight any experience you have in cross-functional teamwork, especially in high-risk environments, as this will resonate well with the interviewers.
✨Get Comfortable with Jira
Since strong hands-on experience with Jira Service Management is a must, make sure you're familiar with its functionalities. If you can, bring examples of how you've used Jira to manage change processes effectively. This will demonstrate your technical skills and readiness for the role.
✨Emphasise Continuous Improvement
The company values continuous improvement, so come prepared with ideas or examples of how you've driven improvements in change processes before. Discussing your approach to refining workflows and reducing risks will show that you're aligned with their vision of delivering high-quality change efficiently.
