At a Glance
- Tasks: Deliver exceptional service to patients and manage inquiries with empathy and accuracy.
- Company: Join the UK's largest online pharmacy with 25 years of experience.
- Benefits: Enjoy competitive salary, extensive benefits, and flexible hybrid working.
- Other info: Regular social events and a commitment to your professional growth.
- Why this job: Be part of a dynamic team transforming digital healthcare for over 1.8 million patients.
- Qualifications: 2+ years in admin/customer service, strong communication skills, and a degree-level education.
The predicted salary is between 27020 - 27020 £ per year.
We operate a hybrid schedule, meaning 2‑3 days a week in the office in London.
Salary: £27020 per annum plus extensive benefits.
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 08:00 - 16:30; you can work around these to suit you.
We are the nation’s largest online pharmacy ensuring excellence for all our patients. We are a market leader in the pharmacy world with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. Our people are fundamental to our success, and we are committed to continuing to develop a positive, open and honest working environment for all.
In this role, you will play a key role in advancing digital healthcare transformation, ensuring that patients receive safe, efficient, and high‑quality service in a dynamic, evolving environment. You will undertake a 4–6‑week training period. Your contracted working pattern is Monday‑Friday.
Why you’ll love working with us
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
What you’ll be doing?
- Deliver a discreet, responsive, and efficient service to patients.
- Prioritize patient safety and uphold the highest standards of care.
- Collaborate as part of a fast‑paced, high‑energy team.
- Manage high volumes of patient inquiries with accuracy and empathy.
- Use the secure internal messaging system as the primary communication tool for patient responses.
- Manage patient advisor administrative tasks.
- Operate the bespoke Online Doctor OPMS system to accurately flag messages, ensuring precise data collection.
- Report and address any operational or service‑related issues impacting patient satisfaction.
- Investigate and resolve complaints received via multiple channels, including secure messaging.
Who are we looking for?
- 2+ years of administrative and/or customer service experience.
- Proven experience handling customer complaints effectively.
- Energetic and empathetic communicator.
- Strong customer service skills with a commitment to first‑contact resolution.
- Excellent written and verbal communication skills.
- Proficiency in applications such as Outlook, Excel, Word, and MS Teams.
- Degree‑level education or equivalent.
- Experience in a healthcare setting.
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Patient Advisor Administrator employer: Pharmacy2U Ltd
As the nation’s largest online pharmacy, we pride ourselves on fostering a supportive and dynamic work environment in London, where our employees are at the heart of our success. With a strong commitment to professional development, flexible hybrid working arrangements, and extensive benefits including private healthcare and generous leave policies, we ensure that our Patient Advisor Administrators thrive both personally and professionally while contributing to the transformation of digital healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor Administrator
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Pharmacy2U Ltd for the Patient Advisor Administrator role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Advisor Administrator
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Pharmacy2U Ltd, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Pharmacy2U Ltd, and how you can make a difference!
How to prepare for a job interview at Pharmacy2U Ltd
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Pharmacy2U Ltd.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Pharmacy2U Ltd appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Pharmacy2U Ltd supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
