At a Glance
- Tasks: Manage clinical administration and support office operations in a dynamic healthcare environment.
- Company: Join the UK's largest online pharmacy with a commitment to patient care and colleague experience.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous leave policies.
- Other info: Be part of a certified Great Place to Work with regular social events and career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your career in a supportive environment.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 £ per year.
Location: We operate a hybrid schedule, meaning 3 days a week in the office based at London W1U 2AU
Salary: £28000 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Monday to Friday 9:00am - 5:30pm
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from requests through delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
The Medical & Operations Administrator is a central, cross‑functional role responsible for supporting clinical administration, office operations, finance, and facilities. Acting as a key point of contact for staff, patients, and visitors, this role ensures the smooth day‑to‑day running of both the medical services function and the office environment, maintaining high standards of organisation, communication, and compliance.
Why you’ll love working with us
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym via benefits platform
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Employee discount platform
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
What you’ll be doing?
- Manage clinical and patient administration, including GP letters, prescriptions, test results, and urgent clinical correspondence
- Oversee GP record workflows, ensuring accuracy, follow up, escalation, and tracking
- Act as a central liaison between patients, GP practices, and internal clinical teams
- Support office operations and facilities, including visitor management, supplies, deliveries, and meeting coordination
- Provide administrative support to finance, including invoicing and basic financial processes
- Attend meetings, capture actions, and track follow ups to support delivery and accountability
- Support internal events, office culture, and day to day staff needs
- Assist with health, safety, and compliance, including fire safety procedures and onboarding support
Who are we looking for?
- Previous experience in an administrative role, ideally within a healthcare or clinical environment
- Excellent written and verbal communication skills, with the ability to correspond professionally with patients, clinicians, and external partners.
- Strong organisational skills and the ability to manage multiple workstreams simultaneously.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- High attention to detail and accuracy, especially when handling confidential patient data.
- Confident and welcoming interpersonal skills, able to engage positively with a wide range of people.
- Able to work independently and use initiative to resolve issues as they arise.
What happens next?
When you apply and we find you a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. Closing date 26th May 2026 at close of business.
Medical & Operations Administrator employer: Pharmacy2U Ltd
Join a leading online pharmacy in London, where we prioritise colleague experience and uphold high standards of social and environmental responsibility as a certified B Corp. Our supportive work culture offers extensive benefits, including flexible hybrid working, professional development opportunities, and a commitment to health and wellbeing, making us an excellent employer for those seeking a meaningful career in healthcare administration.
StudySmarter Expert Advice🤫
We think this is how you could land Medical & Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and administrative fields on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for medical and operations roles, and practice your answers. We want you to feel confident and ready to showcase your skills and experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows you're genuinely interested in the role and appreciate the opportunity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and being part of our mission to provide excellent patient care.
We think you need these skills to ace Medical & Operations Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical & Operations Administrator role. Highlight any relevant experience in healthcare or administrative roles, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us and how your skills align with our mission. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves liaising with patients and clinicians, make sure to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits package!
How to prepare for a job interview at Pharmacy2U Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical & Operations Administrator. Familiarise yourself with clinical administration tasks, office operations, and how they contribute to patient care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with patients, clinicians, and internal teams, practice articulating your thoughts clearly and professionally. Prepare examples of how you've effectively communicated in previous roles, especially in a healthcare setting, to highlight your suitability for the position.
✨Demonstrate Organisational Prowess
The ability to manage multiple workstreams is crucial for this role. Come prepared with examples of how you've successfully juggled various tasks in the past. You might even want to bring a simple organisational tool or method you use to keep track of your responsibilities.
✨Prepare Questions About Company Culture
Since the company values a positive working environment, think of insightful questions to ask about their culture and team dynamics. This shows that you're not just interested in the job but also in how you can fit into and contribute to their workplace ethos.
